OnPoint Community Credit Union Se Sunnyside Rd, Clackamas, Oregon

OnPoint Community Credit Union Reviews

3.8 stars based on 29 reviews

Featured Comments:

• C

  Cathleen Manseau

  5.0

  I love coming to this branch! Everyone is always courteous and helpful and takes care of everything I need.

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  Response from the owner

  Cathleen, Thanks for sharing your experience! We look forward to seeing you again soon. Best, -OnPoint

• B

  BJ Ewart

  1.0

  As a 30+ year member of OnPoint, I must have been spoiled. Today’s experience here WAS THE WORST. Member Services Rep (clear glasses) was patronizing, rude-had to find something wrong with us, our needed service, other OnPoint branches, and self absorbed (who cares if you drive a Mercedes)

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  Response from the owner

  BJ, Thanks for sharing your concerns. We appreciate you taking the time to provide your detailed feedback and we'll discuss your experience with our team. Please let us know if you need anything else and thanks for trusting OnPoint with your banking needs for over 30 years. Sincerely, -OnPoint

• S

  Sarah Foteff

  1.0

  Had an absolutely horrific experience at the Clackamas, OR branch today. We were in the process of selling our vehicle that had a balance on the loan through OnPoint. We asked the gal at the front with the short red hair a few questions and were blown away by how incredibly rude she was. I'm fairly certain her job was "customer advocate" or something along those lines, which is ironic. She then directed us to the tellers, who were also cold and dismissive. We left and took care of the transaction at another bank as this bank was anything but helpful. I know this is likely just a branch issue, at least I hope. A little bit of kindness and compassion goes a long way. It appears the entire branch could use a course in customer service.

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