Operations Center for Freedom First Valleypark Dr, Roanoke, Virginia

Operations Center for Freedom First Reviews

1.8 stars based on 9 reviews

Featured Comments:

• D

  David Deel

  5.0

  I read the reviews below and was really surprised. My family has been a member of Freedom First since the beginning, when it started out as Roanoke General Electric Employees Federal Credit Union. Through these years and all of the changes, we have not been able to keep up with the employees as all of them have changed throughout the years. So this has nothing to do with knowing people who work there. Our needs have been met every time I go to the credit union or call them on the phone. There have been a few times I have run into federal laws that have prohibited me from doing things with my fathers account after my father passed away but that was not due to anything the CU could help. As a matter of fact they bent over backwards to help me get through all the frustrations, took the time to explain everything I needed to do and assisted me the entire way. Appointments were easily made and always prompt, and getting through to the local office has always been easy as well. My mother still maintains her account there and she threatened me with bodily injury if I move her account from the CU, and at 89 she can still follow through. I have no doubts people will have issues from any bank, especially during the covid times, but I look forward continuing the relationship we have with FFCU.

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  Response from the owner

  Thank you for the 5-star review, David! We appreciate you and your family's membership and hope to keep serving your banking needs.

• N

  Neela Chloe Milliken

  1.0

  Poor security. Lets you register an email address without verification, and immediately starts sending a ton of private/sensitive information. I don't use this bank, but have enough details to take over this poor person's account. I had called customer service, and asked them to remove my email address... however received yet another email with sensitive information this morning!

• s

  stemtb89

  1.0

  Far better options in the Roanoke Valley. Moved my money elsewhere and my only regret was not doing it sooner. I get sent spam mail continually from this place even after closing my checking account and moving to another credit union.

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  Response from the owner

  We are sorry if you may have had a bad experience with us. We strive to make every member's experience an excellent one, and we certainly welcome feedback that would help us improve going forward.

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