Oregon State Credit Union River Rd, Keizer, Oregon

Oregon State Credit Union Reviews

3.3 stars based on 25 reviews

Featured Comments:

• M

  Marisol Sanchez

  5.0

  I been with this credit union for a while now, never had an issue, we just recently open a business account with them and we really want to thank Joanna Morrow for all her help with our business accounts for my Mom, my sister and I, Thank you so much for all your help and patience. 👍😊

• j

  jay mmk

  1.0

  How is it your call center doesn't have a corporate phone number for you guys and one cannot be found online

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  Response from the owner

  Our corporate number is 800-732-0173. It can be found on every page of our website, and all our google business pages.

• C

  Caitie Miller

  1.0

  I did the math! And I had more than enough money to pay my bills and everything! But because at the time my stuff was not 100% in my account I was dinged another -$30 I DONT HAVE!! I had the money it was in the account!! But becasue there were 2 pending transactions that made it less than what was there for LESS THAT 24/hrs. They wont didnt me my money back, at the time. Edit 1/6 - I was able to reach their Branch Manager, Nicole, who was/is an amazing asset to their team, if it had not been for her understanding my frustration and concerns (despite my escalating attitude) I would be still considering changing banks. I have to say she is really the ONLY reason why i stayed. Will in the future only talk to her. More people should be trained in the patience and customer service way she handled the call. Made a real difference in my day! Update: 3/11/22 — I HAVE MOVED BANKS! As much as Ms. Jones has gone out of her way to help me with my experience with her team here, it unfortunately was to no avail. The lack of communication through the physical banks and their out-source office is appalling. I can ask a single question and get so many different answers depending on who im asking. Also, i made a mistake of not waiting till i got all my taxes back to switch banks (signed up for direct deposit and cant change it) I genuinely forgot until i had already basically finished the process 🤦🏼‍♀️ Nonetheless when i called to close just my savings account to keep the checking open till that clears, they tell me i cannot close the savings account and have to bring them $5 to put into a savings account i will NEVER use again?? A person should be able to choose if they want to close a single account ! Something that just pisses me off to high heaven about phone workers(especially OSCU)- You’re an ADULT! You curse and have been cursed at, I understand not wanting to be harassed, but you say a single word, and then call them out for you saying it cause you’re an adult, even if you apologize and don’t say any more bad words, if you stay escalated with them, they continue to escalate the situation until they hang up, WHICH MAKE ME MORE MAD!! Train your employees to understand the difference between being personally attacked with words verses being confronted with them because someone if rightfully upset!! For anyone wondering i transferred to OnPoint Credit Union, nice people, they are honest with you, and i feel confident i will have a better experience there than i ever have in the years I’ve banked with OSCU.

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  Response from the owner

  Hi Catie. Thanks for reaching out. We understand that you were able to speak with a Branch Manager and your concerns were resolved. Please feel free to reach out to us directly for any future needs.

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