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- ORNL Federal Credit Union Ave, E Magnolia, Knoxville
- Phone:
- +1 865-688-9555
- Website:
- https://www.ornlfcu.com/locations/location-detail/east-knoxville-branch
- Address:
- 3634 E Magnolia Ave, Knoxville, TN 37914, United States
- Hours:
- Wednesday9AM–5PMCLOSE
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ORNL Federal Credit Union Reviews
3.3 stars based on 15 reviews
Featured Comments:
K
Kelly Hyatt
5.0
We had a great experience with Mattie at the Fountain City location! We had to get our new debit card and it was the end of the day, but she was a Rockstar! She was all smiles and very gracious!
Response from the owner
That's wonderful to hear, Kelly! Thank you so much for the 5-star review!
K
Kelsi Armstrong
1.0
Horrible customer service all the way around. Purchased a vehicle and obtained the loan through ORNL. Attempted to use the banking app, and have since been locked out of my entire account for 2 months. After attempting to contact the customer care line during different times of day/evening/mornings, I've been on hold for at LEAST 30 minutes each time without ever speaking to a representative. The autmoatic hold voice says that my call is important to them, but clearly it is not. Horrible system ran so poorly, I have intention on finding another bank to transfer my loan to.
Response from the owner
Hey Kelsi, we are so incredibly sorry that you haven’t been able to get connected with an employee. Please feel free to send your contact information to [email protected] and I will ensure you are contacted by our digital banking team to help access your account. Thank you!
K
Kevin Hurst
1.0
Why does your wait time say 5 minutes but I've been on hold for 20 minutes and no one has answered the phone. I don't think it's that busy.
Response from the owner
Hey Kevin, we apologize for the wait times. If you wouldn't mind sending your contact information to [email protected], I can have one of our employees get in touch with you asap! Thank you!
More reviews (12)
Payday Loan Calculator
Estimated Payment
$ null
- Total Principal Paid:$ 1,000.00
- Finance charge:$ 255.62
- APR: 311.00 %
Payment Breakdown
Map & Direction
Directions- Wednesday :9AM–5PM
- Thursday :9AM–5PM
- Friday :9AM–6PM
- Saturday :8:30AM–12PM
- Sunday :Closed
- Monday :9AM–5PM
- Tuesday :9AM–5PM
- Payday Loans
- Personal Loans
FAQs
1. How to Contact ORNL Federal Credit Union?
You Can Call +1 865-688-9555. You can complete contact form on their site.3. How Can I Obtain a Loan at ORNL Federal Credit Union?
You can check out on their website at any time you need loans.5. What if I Fail to Pay My Loan On Time?
You need to talk to your lender for negotiation before you commit a breach of contract if you can't clear the debt.
2. What's the Location of ORNL Federal Credit Union?
3634 E Magnolia Ave, Knoxville, TN 37914, United States may be the address of ORNL Federal Credit Union. You can find more similar loan stores here.4. Does ORNL Federal Credit Union Perform as an Agency or a Lender?
ORNL Federal Credit Union is a Credit union open for all kinds of loans. Besides, you can try WeLoans that can find you the best lenders for your reference.6. Does ORNL Federal Credit Union Accept People with Bad Credit?
Sure, feel free to contact them for more details before you get a loan.