Our Community Credit Union W Cedar St, Shelton, Washington

Our Community Credit Union Reviews

3.7 stars based on 15 reviews

Featured Comments:

• R

  Richard Holm

  5.0

  I have been a member for about 16 years. Wells Fargo would not give me a car loan, but OCCU stepped up & helped me out & now my credit score is over 800. And when u call them, a REAL HUMAN answers the phone!!

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  Response from the owner

  Thanks so much for the wonderful review Richard! We are so happy to help and appreciate your membership.

• r

  ricky washington

  1.0

  By far worst bank I’ve ever financed through! I paid my car off and was charged $2,771.00 for collateral protection coverage which was wrongfully placed on my loan due to the fact I had coverage through USSA. I also have mail showing that the $2,771 was canceled in full but this money has not be given back to me after I paid $16,700 cash paying my loan in full and after showing for the second time in my loan duration proof of coverage from august, 2021 to February 2022 yet I’m being charged for something I’ve maintained! I’ve called for the past four months trying to get this resolved. I never received a callback from the numerous voicemail and I’m always told that there’s nothing that they can do if the people that are in accounting aren’t available or returning my calls being Sarah Morgan and Carl Anderson Sarah originally talked to me after Carl and told me that what’s going on wasn’t right and we would get it resolved but never heard back and Carl was highly rude and disrespectful from our initially conversation and told me things like the bank takes a percentage of the money they applied to my loan even though I should have never been charged! this is becoming extremely frustrating to be robbed by a bank you trusted with a loan… no one wants to help me or transfer me to a supervisor so this and a lawyer is my last result. I would never recommend anyone to finance through this bank very poor customer service no empathy or support. Mind you I’ve been in the car business for 10 years dealing with insurance and banks and never have had this happen to me or a customer. Highly unacceptable and highly disappointing OCCU photos of cancelation below. It’s a shame how the would treat a military veteran!!!

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  Response from the owner

  Hello Ricky! You're concerns have been forwarded to our management team and someone will be in contact with you on Monday. Thank you for your feedback.

• M

  Marian Husted

  5.0

  I’ve had to be out of the country due to unfortunate circumstances for an extended period of time. Every time I ask these folks for help they’re there 100%. They are polite and efficient I love this bank.

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