Outer Banks Chrysler Jeep Dodge Ram N Croatan Hwy, Kill Devil Hills, North Carolina

Outer Banks Chrysler Jeep Dodge Ram Reviews

3.9 stars based on 149 reviews

Featured Comments:

• W

  William Sawyer

  5.0

  The service department at Outer Banks Chrysler Dodge is staffed with amazing folks! From the young lady that helped get us scheduled for service when it work out to fit in with our calendar, to Tom (who is patient with us and beyond understanding), the Parts Guy, whose name I can't recall, but along with Tom, worked out a solution for an airbag sensor that was truly amazing!!!, and can't forget those mechanics that always, always have done excellent work on our vehicle! Y'all are simply incredible!

• M

  Mike D

  1.0

  WHAT A NIGHTMARE! This was one of the worst, most unprofessional experiences of my life....I was on vacation in the OBX and my Jeep Wrangler wouldn’t start. I had it towed to this dealership to diagnose the problem. It was an electrical problem. We were scheduled to travel back home in a couple days and I was assured by them that they would have the necessary parts in and my Jeep repaired in 2-3 days. Under the presumption that the repairs would only take 2 to 3 days, I agreed to this. Because I had no other way home, I explained that I would have to extend my stay at a hotel in order to wait for my Jeep to be repaired as long as it wasn’t going to take longer than 3. I called 2 days later to check on the status of my Jeep and I was told that they had mistakenly ordered the wrong part and it was going to take longer. I explained that I was spending about $500 a day in additional expenses to wait for the repair of my Jeep and this was unacceptable. They said they would expedite the repairs and they assured me that my Jeep would be done in 2-3 more days. I said I would wait. Another 2 days later, I called again and they said they were wrapping up the repairs and to call tomorrow. On the third day I was told that they replaced the damaged parts but my Jeep still wouldn't start. I now had spent close to $2,000 in additional expenses, and they still couldn’t fix my Jeep. I then asked to speak to the manager. When I received a call from the manager, he was very defensive, argumentative, and unprofessional from the start. After some back and forth I finally said I would have to take legal measures if he didn't start paying for some of my additional expenses his dealership created. He then agreed to pay for a rental vehicle for our drive home and the delivery of my Jeep at his cost when it was complete. Luckily my insurance company covered the repairs. After two months and $7,000, this dealership still could not get my Jeep started. I told them to stop any further work and deliver my Jeep to me. Even after giving them $7,000 worth of business, the manager went back on his word of delivering my Jeep. I had to pay another $700 to have it delivered back home. When I finally received my Jeep I had a automotive repair business that specializes in Jeeps take a look at their work. After hours of testing and diagnosis, they explained that it would cost more to replace the entire electrical system than the Jeep was worth. So, in the end, the new mechanic drew up his report and estimate and I submitted it to my insurance company. After three months, almost $10,000 needlessly spent, my insurance company totaled out my Jeep. I ended up buying a brand new Jeep Wrangler back home. Their loss...

• D

  Dick Harris

  5.0

  I've done business with a lot of Jeep Dealers through my fifty years of Jeep ownership and like most owners who think Jeeps are made for work and Play things break. I broke one of mine on the beach surf fishing in Hatteras. Unfortunally my guy in Hatteras was fishing and suggested I call Tom at OBX. Tom worked me in and the Jeep was repaired the next day (glad someone cancelled). The work was done while I waited, which I enjoyed because of the Sales and Office Staff. They took time to let me look at their inventory for my next Jeep (Maybe the Gladatior as my F150 is a little to big for a Senior citizen) This Traveling Man was Very Happy with the work/people/price. Thank everyone @ OBX Jeep

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  Response from the owner

  Thanks for the great review and kind words Dick. We appreciate each and every customer and do our best so see that they are treated with respect and kindness. I'm glad we were able to get you back on the road - sorry, beach - and enjoying your day. When you're ready for that Gladiator just give us a call!

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