Palmetto Citizens Federal Credit Union Sunset Blvd, West Columbia, South Carolina

Palmetto Citizens Federal Credit Union Reviews

4.5 stars based on 35 reviews

Featured Comments:

• J

  James Bowers

  5.0

  Dalton Taylor is a stand up guy who made fraud report/card replacement an easy process....unlike someone else at another location

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  Response from the owner

  Thank you for taking the time to share your feedback. We are happy to hear Dalton was helpful, but are sorry to hear you had to deal with fraudulent transactions and for any issues you experienced during that process. If you'd like to provide any additional feedback, you can also send us a message using the Help Desk in online/mobile banking, call us at 803-732-5000 or visit any of our offices. We appreciate your membership with Palmetto Citizens and thank you again for your review.

• J

  Jean Carr

  3.0

  This used to be a great branch to do business with but it has gone way down hill. Poor staffing. Luckily I do not go in there much.

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  Response from the owner

  Thank you for taking the time to provide your feedback. Our goal is to always provide our members with friendly, quality service in a timely manner, and regret if we've not met those expectations for you during any visit to our West Columbia Office, or any of our offices. We will pass along your comments to the management team of this office to help provide better service to all members in the future. We apologize again, and if you have any additional feedback, or would like to have a representative contact you to discuss your concerns, please let us know by sending a message using the Help Desk in online/mobile banking, calling 803-732-5000 or visiting any of our offices. Thank you again for sharing your feedback and for being a Palmetto Citizens member.

• M

  Maddie Summer

  3.0

  This review is not specifically for this location. I opened my first bank account here and the service is usually pretty great. My review is for the company as a whole. I'm giving them a three because the service in person is pretty good. However, I have had to major incidents in the last 6 months of something going wrong with my account. I have to say that it is really hard to get someone on the phone. Earlier today, I was on hold for over 15 minutes trying to speak with someone until I finally hung up to call back and leave my number. I am extremely frustrated and am giving thought to closing all of my accounts with them and moving to another bank. I. find it kind of ridiculous that someone can't answer the phone to answer a couple of questions regarding my account. I couldn't even get a someone on the phone to tell me my balance. I just ended up sending an email and I'll just go in person. It might take three days for someone to reply back over the internet. I'm very disappointed in this bank.

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  Response from the owner

  We deeply apologize for any issues you've had trying to reach us by phone and receiving answers to any questions you have regarding your account. Our goal is to always provide our members with friendly, quality service in a timely manner and apologize for not meeting those expectations for you. In addition to calling or visiting an office, you can also send us a message using the Help Desk in online/mobile banking to receive assistance with your account. We apologize again and have forwarded your comments to our management team to help in enhancing our service in the future to better serve all our members.

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