Palmetto Citizens Federal Credit Union Broad River Rd, Irmo, South Carolina

Palmetto Citizens Federal Credit Union Reviews

3.9 stars based on 40 reviews

Featured Comments:

• C

  Callie Mercer

  4.0

  I’ve been on hold for 30 minutes. I just want to fix an issue they caused.

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  Response from the owner

  We apologize for any inconvenience you experienced while waiting to speak with a representatives today and for the long wait time. We hope you were able to get your issue resolved but if you still need assistance, in addition to calling or visiting an office, you can also send us a message using the Help Desk in online/mobile banking. Thank you for being a Palmetto Citizens member and for providing your feedback.

• R

  Robynlynne Young

  1.0

  I have accumulated a debt with Palmetto Citizens FCU, in Columbia SC. Instead of abandoning my responsibilities, I spoke with an associate in the credit dept. I attempted to make a settlement offer. I told them I can pay half right now to settle my debt. The woman then went to speak with one of Palmetto's managers. He stated in-order to settle the account, they would forgo future interest and penalties, but I would need to pay the entire amount. I questioned the settlement offer. Neither could give me an answer. So now, instead of negotiating for a portion of the debt, they get nothing. After my conversation, they called the credit unions to report my account in default. Palmetto say's they are not-for-profit. So how is it they charge me interest and fees and claim not for profit? Do yourself a favor. Close your account and run for the hills. If I wanted really bad service, I would have banked at Wells Fargo.

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  Response from the owner

  We appreciate your feedback and are sorry to hear you have not been pleased with the process of repaying your debt. We will pass along your comments to our management team to evaluate and help improve our service in the future. If you'd like to discuss this matter further, please call our Administrative Office at 803-779-1232, visit any of our offices or send a message through the Help Desk in online/mobile banking.

• T

  Tessa Barnes

  1.0

  i’m very discouraged by PCFCU. Online mobile banking has been down for 3 days now, all call centers are closed, and when i pull up to an ATM it says my information is unavailable. I can’t check my balance to pay my bills and it’s frustrating. This credit union has really put me in a hole this week. DO BETTER FOR YOUR CUSTOMERS!

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  Response from the owner

  We apologize for any inconvenience you've experienced during our system conversion this weekend, which will be completed later today, and certainly understand your frustration. You should not have experienced any issues withdrawing or depositing funds at an ATM, but if you did you can return to an ATM and try your transaction again. Online/mobile/phone banking will be back as soon as possible today once our system upgrade is complete. For more information, please visit https://www.palmettocitizens.org/technology-upgrade/. Once our system are back online, we will update our website and social media. We apologize again for the inconvenience.

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