Paramount Residential Mortgage Group - PRMG Inc. IL Mundelein, Illinois

Paramount Residential Mortgage Group - PRMG Inc. Reviews

4.5 stars based on 17 reviews

Featured Comments:

• A

  AgilCar Electric

  5.0

  I was really surprised by the personalized attention, the clarification of doubts and the confidence they give you, especially how fast the process and the expected results according to what was promised ... very professional. Effective and efficient ..

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  Response from the owner

  Hi there, thank you for your feedback. We are thrilled to hear that you had a great experience and will be sure to share your kind words with team.

• D

  Demola Busari

  1.0

  This is not the type of people you want to have your first home buying experience with. In the beginning, Charles Jackson was nice and gained our commitment with his fake niceness. There is lack of credibility in what they do. One particular example, they asked of my credit card for a charge of for condo package and ended up being charged $71 more than they said they would. You can imagine feeling terrible on the closing day of your first home buying and still considering cancellation even after all the tedious process you have been through. If you don’t finally close with them, you would loose a lot of money. You pay for all these charges from your pocket from not knowing whether you get the loan or not in the end which is not true across board. Charles Jackson treated us like he is buying the home for us with his money. He feels like he is doing us a favor with our 10% down payment. He would never respond to text or answer any question or concerns regarding the process. He won’t do nothing on our files unless I email or text him. No updates, no heads up as per what is next in the process or what you shouldn’t be doing that may affect your chances of getting the loan. They are disorganized and no details on closing locations, time or final figure to bring to closing on the night before our closing date until I spoke to our agent who then reached out to them before eventually provided the information. They were never going to put the name we wanted on our title, we had to do the signing twice, wasted our time and guess who never showed up for closing? Our Loan Officer Charles who knew how badly he treated us to not wanted to see our faces. Please do your research before you begin this process, you have to go through this journey with someone that has your interest because it is very confusing if you never had that experience or know the right person to work with. By the way, we had a great agent (Jaime Navarro), he is awesome.

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  Response from the owner

  Hi Demola. We are so sorry to hear about the experience you had with Charles Jackson. We always aim to create the best possible experience for our customers, and for that reason, we want to thank you for bringing this to our attention. If you'd like to discuss this further or file a formal complaint please send your contact information to [email protected]. - Best Regards, Christina Moore

• R

  Ramiro Ferreira

  1.0

  Would definitely recommend taking your business elsewhere. Wish google would allow me to leave a negative star. Not so much for PRMG but for Charles Jackson. Long story short I was already pre approved with another company. I met charles and he mentioned that he would be able to get me a bigger loan and promised to get me a lower interest rate. I started doing some investigation and actually know people that had hired Charles as their lender and they also determined that he was not trust worthy and would feed you lies just to get you to sign on the Dotted X. I am just glad that I was able to avoid doing further business with this man. Charles Jackson needs to be Fired or Prosecuted!!!

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  Response from the owner

  Hi Ramiro. We are so sorry to hear about the experience you had with Charles. We always aim to create the best possible experience for our customers, and for that reason, we want to thank you for bringing this to our attention. If you'd like to discuss this further or file a formal complaint please send your contact information to [email protected]. - Best Regards, Christina Moore

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