Park City Credit Union WI Minocqua, Wisconsin

Park City Credit Union Reviews

2.8 stars based on 11 reviews

Featured Comments:

• A

  Anthony Moore (tyrone,Moore)

  4.0

  It was nice, wonderful an friendly staff, great service.

  ---

  Response from the owner

  Anthony, thank you so much for sharing your feedback. We're glad to hear you had a great experience! We’ll make sure to pass your kind words along to our Minocqua Branch staff.

• C

  Caitlin Cummings Bissen

  1.0

  Customer service is TERRIBLE. If you want someone who takes forever to return calls and emails, fails to provide information requested, doesn't know how to calculate your business income properly and speaks to you in a condescending manner, then by all means call Val Susor in mortgage lending to "help" you. Val was extremely rude and would literally sigh on the phone when she actually answered (which was rare). It was clear she found communication annoying. We work with a lot of lenders in our profession and it's uncommon to find one so blatantly unprofessional. We confirmed with multiple other lenders that she did the calculations of our small business income wrong. A simple google search showed she did her work incorrectly but she must have been too embarrassed to fix her mistakes and instead was unprofessional to get rid of us. She also refused to let us speak to anyone else at the facility when we asked and could not answer any of our questions about how their decision came to be, seems suspicious. She wasted our valuable and limited time during an important time sensitive matter that should have been an exciting time for us. Underwriting should know their job better too, if our file ever made it that far. Lastly, Val also clearly has a problem with Real Estate Agents, based on her rude comments to us about our line of work. Keep that in mind when referring people where to get their mortgage, real estate professionals. There is a reason this place has BAD reviews.

  ---

  Response from the owner

  Caitlin, thank you for sharing your review. We’re sorry you weren’t satisfied with our service. We strive for Raving Fan experience. If you'd like to discuss this further, please contact us at 715-536-8351.

• K

  Kyle Bissen

  1.0

  Terrible experience with Val Susor and her underwriters for our loan for a second home purchase. We are experienced small business owners whose rental properties have been producing cash flow for several years. Rather than take the time to understand our business, they held our business loans against us as personal liabilities and ultimately denied our file and cost us valuable time and effort in our purchase. When I tried to have a conversation with them about it, they were rude and refused to discuss the details. I subsequently confirmed with multiple other lenders that our loan request was well within normal debt to income requirements following normal underwriting guidelines. Either the guidleines at Park City don't make any sense, or they don't know how to do their job. On top of that, communication was slow, condescending, and rude.

  ---

  Response from the owner

  Kyle, thank you for taking the time to leave us a review. We’re sorry to hear about your experience. We’re known for our Raving Fan service. If you'd like to discuss this further, please contact us at 715-536-8351.

More reviews (8)