Partners 1st Federal Credit Union Directors Row, Fort Wayne, Indiana

Partners 1st Federal Credit Union Reviews

3.3 stars based on 23 reviews

Featured Comments:

• J

  Jeremiah McCarty

  5.0

  I have been a member with Partners1st for over 20 years (save a short interruption while living in Alabama.) -- Full disclaimer, they are one of the lenders my dealership uses for auto loans. -- I've found that whether by phone or in person I've not had an issue getting the answers and assistance (above what I asked.) Their online banking system has changed over the years and each iteration has been an improvement... though while the site isn't spit and polish... that isn't the point, you can have an institution with a fantastic front and presentation but fails when it comes to dealing with me as a customer... I'll take the people service. AS A DEALER, they are also easy to work with and my rep for them is Brent Koehl who stays in touch and looks for solutions for me with my customers. This is an institution that looks for opportunities to take in customers and make loans work. Highly recommend folks.

• J

  Justin Hesselsweet

  1.0

  BEWARE!!! The online banking and mobile check deposit is a joke. I deposited my paycheck Thursday. It should've cleared Friday. They reversed the check and cost me more fees. I called and they said the check picture was cut in half but that the picture I took was good it was just the application. Its now Saturday and I asked them to fix it and their telling me not til Monday. Transactions are always delayed. They push small transactions after big transactions if you overdraft so instead of one $30 fee they can charge numerous. I deposited my paycheck the same way every week and this week they decided it wasn't clear enough and charged me more overdraft fees bc the money is now no longer in my account. Their negligence has cost me $$$hundreds. Do not bank with them. Never had these problems with any bank except 5/3rd and that's how they ended up bought out.

• C

  Charles Bowling

  1.0

  Rude incompetent, unable to perform basic functions. Honest customers are taken advantage of. Hasn’t always been that way. They were my fave.

  ---

  Response from the owner

  Charles, we're sorry to hear about your experience. If you would like to provide additional details so we could make possible changes in the future, please do so by visiting www.partners1stcu.org/contact

More reviews (20)