PARTS DEPARTMENT - Continental Subaru Old Seward Hwy, Anchorage, Alaska

PARTS DEPARTMENT - Continental Subaru Reviews

3.9 stars based on 207 reviews

Featured Comments:

• D

  Deborah Barta

  4.0

  2022 - Oil change drive in on Thursday around 2pm. Good customer service. It was quick compared to other days. They also have a complimentary car wash if you ask for it. Windshield and coolant fluids were topped off as well. In the past they used not to do that even if I asked them at the checking to make sure they top off.

• C

  Courtney Moore

  5.0

  This review is specifically to shout out Athena, thanks for the great service!

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  Response from the owner

  We can't keep it a secret forever — Athena is our secret weapon for great service! She'll appreciate the call out. And, just like a birthday at Red Robin, we're going to be sure everyone knows. Thank you!!!

• M

  MARSHA POULSEN

  1.0

  I walked in and made an appointment two weeks out to have my tires and oil changed. 8am. They said it would be done before noon. I don’t receive any calls by 2pm. I get there and the service gentleman says, “it’s in line, that’s all I can do for you.” After waiting 5 hours, following an appointment made prior, two weeks in advance, it didn’t get done. If you’re looking for a place to leave your car overnight they might get it done the following day, who knows. If you have things to do, definitely do not recommend making an appointment to get it done when you need it done. Makes no sense having an appointment system.

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  Response from the owner

  Thank you for your comment. We fully understand your position and know it can be frustrating when you've schedule an appointment and we don't work on the vehicle right away. It looks rude, uncaring but we certainly don't mean for it to be that way. Maybe if we explain our appointment policy it will help? In the olden days, a customer would come into a shop and talk to the mechanic directly and the mechanic would know exactly what your vehicle was doing and could book you by memory. Continental started that way in the very early 1970s. Over time, as the number of customers grew, we needed to better optimize the available service bays. Customers were wanting to drop off their vehicle before work and pick them up later. That gave us the ability to schedule drop-off appointments where you'd have time to communicate with a service advisor that would follow your vehicle through service and give status updates or notify you of problems. The shop would independently manage the vehicles to optimize efficiency with parts delivery, labor, and available bays. It also allowed the shop to manage vehicles with unexpected service needs that are discovered. (Example: You bring it in for tire changeover but find out a CV joint needs replaced.) Vehicles are generally serviced on a first-come, first-served order. This process works pretty well when we had loaner vehicles and shuttle service. Still...there are a number of things we do to prioritize customers who are waiting: repair orders are flagged, parts are procured on priority, and we tend to move their vehicle ahead of the line if we can. We are eagerly awaiting the ability to return to full service. We apologize for not meeting your expectations on this visit but look forward to doing better in the future!

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