Pasadena Service Federal Credit Union N Rosemead Blvd, Pasadena, California

Pasadena Service Federal Credit Union Reviews

3.7 stars based on 13 reviews

Featured Comments:

• F

  Fred Sprinkle

  5.0

  Great service. Really great people. They'll do whatever it takes to help you out. A little behind the times when it comes to technology, but they're working on it.

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  Response from the owner

  Hi Fred, thanks for the feedback! We prioritize our customers and take pride in our servicing, so we're glad to hear that! Make sure to update your MyPSFCU app to the latest version and check our new online banking platform!

• K

  K Carter

  2.0

  I came in 2/14/22 around 4:15pm and opened a business checking account. While the business I wanted to handle was taken care of, there were many points that I almost left due to the customer service I received from the woman who helped me set up the account. Immediately upon her arrival to the desk to help me set up the account, I got a feeling that she did not want me to be there or that she simply did not want to do her job. Here are examples: 1. Her first glance at my LLC docs she said "this isn't right." I said, "what isn't right?" and she said "let me look some more." She looked at the documents more and determined there wasn't an issue. I got an immediate feeling that she was "trying" to find something wrong so she could send me away. 2. She looked at my address and said "You can't use a PO box, we can't take this" - Nothing on my documents indicated a PO box or the words "P.O." I said, it's not a PO box and it's a college campus which is where I live and reflected on my driver's license and all of my LLC docs. She then asks for my ID to verify. 3. She asked me how much longer will I be living on campus. I said until I change jobs. - Why does she need to know how much longer I will be at my residence and what makes this an appropriate question to ask? 4. She then said why didn't you go to *other* Credit Union? - I said, "are you asking me to leave and go somewhere else?" Then she says, "No, I'm just wondering why you chose us." - I said *other* CU doesn't have checking accounts. She says, "Oh I'm surprised they don't offer checking accounts." In what world is it good business to ask someone why they didn't go to a competing credit union? Had I not already looked into that credit union, I may have been inclined to leave and go see, since she's offering suggestions. There were many other small examples like above that led me to feel like my business was not wanted at this bank. I grinned through the experience because I did not want to cause a scene and I really wanted the services that the BANK provided. If this bank did not fit my needs in anyway, I would have left and closed the savings account I had recently opened as well. She ended up being more polite towards the end of our meeting but I believe it could be due to us being around other tellers when the deposit was being made. I am only sharing my experience because I believe that she could benefit from additional training on how to be friendlier/welcoming to customers and learn what questions are appropriate to the application process and not her curiosity. I'm glad I ended up getting what I needed, but this being my FIRST experience with PSFCU left much to be desired. Based on my experiences so far, I would not recommend this bank to anyone. 2/5 from this teller/banking associate.

• M

  M H

  1.0

  I closed my account with this credit union back in 2002. I had been with them for three and a half years. I was a student and deposited my financial aid check, which was over 3k. They put a hold in the check without notification, which caused payments for textbooks and classes to bounce. I went to the branch to try to resolve the issue and their supervisor and teller were rude and condescending. I cancelled my account there and then. I don't recommend this credit union to anyone. Go somewhere else

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  Response from the owner

  Hi M H, we're so sorry this happened. Rest assured, we are continuously improving our services and our staff is ready to help our dear members with any concerns they may have with their accounts. We make sure our members are properly notified every step of the way, but should there be any issue or concern, they can reach us at our phone number or at [email protected].

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