Patelco Credit Union Hesperian Blvd, San Leandro, California

Patelco Credit Union Reviews

3.8 stars based on 17 reviews

Featured Comments:

• T

  Tesh R

  4.0

  My review is strictly for the the lady that helped me. She was very nice and professional. She explained everything thoroughly and answered all of my questions. I can definitely say my first time experience was a positive one. Due to the pandemic, they have a long line outside if you wish to go inside to a teller. The only thing that I was not too thrilled about was the process for helping the people who have appointments. I may have waited about 10 or 15 minutes past my appointment time and when a petite woman came out, she never asked who was next. Instead, she instantly proceeded to help this couple that was standing up, which is when I had to interrupt and let her know I was there first. Mistakes happen, but the fact that she walked back-and-forth quite a few times before that couple even came into the bank indicated that she saw me but she chose not to acknowledge me. Nonetheless, I will not allow her slight lack of professionalism to impact how I feel about this new credit union.

• J

  John Cope

  1.0

  Extremely dissatisfied with service at the San Leandro location, stood in line that stretched all the way to the parking lot for well over an hour, only one teller working. I had questions on a IRA mistake that one of their associates had made and that I needed it to be rectified before I make any more major deposits, only to be turned away. Teller told me that a manager would call me by the end of business day. Still no call and when I try to call them automated system had me on hold for 43 minutes frustrating me into hanging up.

• A

  AuGOLD Intl.

  1.0

  I was fraudulently charged by an airline company provided direct proof and they still did not return my money.. will be switching my accounts ASAP

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