Pelican State Credit Union Rushing Rd, Denham Springs, Louisiana

Pelican State Credit Union Reviews

3.3 stars based on 22 reviews

Featured Comments:

• A

  Alexandra Turner

  5.0

  Always greeted as soon as you walk through the door. Everyone from the teller, to the manager, to the security guard are friendly and helpful. I love this branch. The account reps helped me find accounts perfect for me. They gave me a chance while I cleaned up my credit when no one else would. And when it was cleaned up they helped me find better account options for my needs. This is my home bank! Love them!

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  Response from the owner

  Thank you so much, Alexandra, for the outstanding review and feedback! We absolutely love hearing from our members about their experiences with Pelican. Please don't hesitate to reach out if you need anything at all!

• m

  mike stafford

  1.0

  Been a customer for a few years now. Had a side by side with them that was recently paid off and have 2 vehicles with them now. However after calling 4 times and being on hold over 20 minutes each time after being told i was in "position 1" from the get go and nobody can answer the phone to answer a couple questions, i will be taking my vehicles and business else where! Absolutely ridiculous! The one time i did get someone on the phone in the last week, she couldnt answer my questions as she sat and ate in my ear. Then just hung up the phone after being zero help!

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  Response from the owner

  Hi Mike, This is certainly not the type of experience we want our members to have. We would greatly appreciate the opportunity to look into your experience and find out what happened! Please email [email protected] with your phone number and we will have someone reach out to see how we can do better next time. Thank you so much for taking time to leave your feedback. We appreciate it so much! Sincerely, The Pelican Team

• S

  Sherrie Johnson

  1.0

  When depositing an “Official Bank Check” today, I noticed some hesitancy. One of the teller asked, where did I get the check from? Then, the check was deposited and place on hold for 7 days, however the investigation continued. Soon afterwards, a message was left on my phone stating the back office determined that the check was bad, therefore it was deleted from my account and destroyed. I called customer service and was informed it was fraudulence because there is no Peoples Bank in Indiana. On the contrary, there are many Peoples Banks in Crown Point, IN, East Chicago, IN, Hammond, IN, etc. I went back to the bank to get the check thinking this has to be a scheme; because I knew the check was legit. There were holes punched and VOID stamped on my legit check. Why wasn’t I notified prior to destroying my legit check and why wasn’t it returned to me, instead of your trash bin. Inequalities. It is disappointing and so sad to know that Pelican State Credit Union, which I have been with for years, can not distinguish a fraudulent check from a legit check or did my appearance play a role in the decision. I deposited another check at a different credit union without any issues.

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