PenFed Credit Union ATM - No Teller or Staff Support Available Eisenhower Ave, Alexandria, Virginia

PenFed Credit Union ATM - No Teller or Staff Support Available Reviews

3.7 stars based on 45 reviews

Featured Comments:

• K

  Ken Sellers

  4.0

  I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.

• C

  Cee Jay

  1.0

  I recently work at penfed eisenhower. They don’t give you proper training at all to handle people’s info. Worst part is I was hired as a contractor and told after 6 months, I would be hired permanently, my boss sharita sent out email in February that she will be holding employee evaluation, plus to discuss available open permanent positions , never happened. Two weeks from my contract being up, (end of may) thinking I would be hired. I reached out to her and that’s when told me all the positions have been filled and they are moving away from contractors. I just think that’s really unethical because then that gave me limited time to look for a new job and imagine if I never asked!!! Plus I noticed she plays favorite. She goes up to certain employees to say hi after not being in the office for months, first day back, she barely even acknowledged me but did others. She also secretly told certain employees to apply for the open positions ahead of time and hired them smh. I get she doesn’t want to micro manage but she always acts too important for job she’s paid to do

• R

  Rico Booz

  1.0

  PenFed constantly breaks connections when trying to sync financial data using Plaid or Mint, Quickbooks, etc. Antiquated web design is exhausting to navigate. Can you please modernize your IT side to match the quality of the financial side?

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