PenFed Credit Union Armistead St, Fort Bragg, North Carolina

PenFed Credit Union Reviews

2.9 stars based on 55 reviews

Featured Comments:

• T

  TRACI Greene

  5.0

  I was given such a quick response to my loan application. It was such an immediate response that I was uncertain that it was real. The interest rates were very favorable. I would recommend PenFed to anyone in search if a personal loan.

• M

  Monique Revely

  1.0

  Incompetent as heck! This company don't care about people and how they conduct business. They cause things and blame the customers. Awful attitudes and horrible customer service.

  ---

  Response from the owner

  Thank you for taking your time to review Penfed Credit Union. We can assure you this is not the experience we wish to provide for our members. If you would like to discuss your experience in more detail, please contact [email protected]. Thank you.

• J

  Joseph Thomason

  1.0

  I refinanced with them from GM Financial. After approving me my “specialist” went MIA. I started to think it was a scam. With zero interaction with them after that besides the app that I searched out to see if I was getting scammed. I Paid all my GM Fin on time and never had a issue. They took the money out on time and had a great app. I don’t have thousand in the bank so when I make a payment and they take a week to pull it they then charge me a fee. I have even tried to transfer from my bank to the bank account they give so that maybe it would post quicker then I can use it to pay my bill. Well nope and I still get a fee transferring from my own two accounts. That is straight ripping off. Long story shorter I have paid 1 payment and accrued over a hundred in penalties. I 100% believe they know their customers and can make easy money doing this to them. They profit off that and Then if we don’t pay they take the car I’ve been paying on for over 2 years and sell it. PROFIT PROFIT PROFIT!!! It’s 2022 it doesn’t take a week to process a transfer. I looked for a local way to just deposit the money after going to the atm but of course they have one location no where near their customers.

  ---

  Response from the owner

  Thank you for sharing your feedback regarding your recent experience with Penfed Credit Union. We can assure you this is not the experience we wish to provide for our members. If you would like to share more details about your experience, please email us at [email protected]. Thank you.

More reviews (52)