People's Trust Federal Credit Union Eldridge Pkwy, Houston, Texas

People's Trust Federal Credit Union Reviews

3.4 stars based on 22 reviews

Featured Comments:

• J

  Jessica Woods

  4.0

  Update: I've received a call from Terry. I had very pleasant conversation about the issue and resolved it. Great customer service & communication is always appreciated. I had the worst experience with customer service yesterday. I was charged an overdraft fee even though I had money available in my account. I asked to speak with a manager about the issue but she said she is the person to talk to about the issue. We went back and forth (unnecessary)with an issue that is clearly a bank error. She return the overdraft fee and said I can't waive anymore fees unless it's the bank's error. I told her this is a bank error. The worst experience I've had with a bank or "unbanking" experience. Time to look for a new bank.

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  Response from the owner

  Jessica, thank you for your feedback and we appreciate you bringing this to our attention. We’d like the opportunity to look into this further. Our VP/Chief Member Experience Officer will be reaching out to you shortly.

• A

  Asma Dokmak

  2.0

  Their machine that makes a ready to use card is always broken or doesn’t work, it took me more than two weeks to receive my new card although they told me that they will make a rush order process! I don’t recommend this bank if you need to use your card daily! On the other hand their customer service is helpful in other areas like refunding if your card got hacked.

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  Response from the owner

  Hi Asma, Thank you for your feedback. We apologize for the inconvenience you experienced. We are working with our technology team to get our Instant Issue card maker fixed so that this shouldn't be an issue in the future. Two weeks to get a new card via mail is not the norm for a rush order so we're looking into that as well. We hope that this interaction with us won't be your last and that we can do right by you the next time you need assistance. Lastly, thank you for your compliments on our service from when your card was hacked. We appreciate your membership!

• E

  Ella Warfel

  1.0

  Update two weeks later. The exact some problems happen again. Deposited a check and called days later to inquire of the deposit status and was told they have no record of me depositing a check. Absolutely ridiculous! I’m for sure closing my account. This bank is so inconvenient! No deposit atms, lack of modern technology when it comes to the app and online banking. App is always slow and not up to date with balances. You can only get customer service during banking hours. On Friday’s when I deposit my payroll check it doesn’t clear in my account until Tuesday sometimes Wednesday. Oh and if you do cash deposits in the drive thru they pocket some cash. Always arguing with me about how much cash I gave them. Pretty sure the employees are former Walmart employees because they got Walmart attitudes. Thought I’d switch to a credit union for all the perks and putting my money with a better company than big banks. Screw that I’m going back to Chase tomorrow. Absolutely horrible banking experience.

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  Response from the owner

  Ella, thank you for your feedback and we appreciate you bringing this to our attention. We’d like the opportunity to make it right. Our VP/Chief Member Experience Officer will be reaching out to you shortly.

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