Pinnacle Bank Ne Alsbury Blvd, Burleson, Texas

Pinnacle Bank Reviews

3.8 stars based on 4 reviews

Featured Comments:

• C

  Carolyn Browning

  4.0

  Great bank. Switched to this bank after I had enough of Simmons bank. Only reason for 4 stars is only 1 bad experience. During Covid pandemic all transactions were done thru drive thru. There was no notification that lobby opened at one point ( I knew they were doing appointments only). I always got my money orders thru drive thru during pandemic quarantine. Well, I guess lobby opened because one day I was told to come inside for money orders. No big deal I guess but a note saying lobby was open for these transactions would have been nice. Otherwise very happy with this bank.

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  Response from the owner

  Thank you for your feedback, Carolyn. Your experience at Pinnacle Bank is very important to us. We appreciate you taking the time to share your experience with us. We look forward to the opportunity to continue to serve you.

• A

  Amber Crites

  1.0

  I have had nothing but issues since I've opened this account. I was first told I had to show proof of my marriage before they would take my madien name off of the account and use my married name. When I went into open this account I gave them my license and social that both have my married name on them. Since I had been married for more than 5 years at the time that I opened the account I thought that was very strange. Hello go off of what my DL and Social say. 🤦‍♀️ Anyways I looked past all of that. Since I've opened this account my card and my husband's card have been compromised at least once every 3 months. For the last 2 years. They used to allow me to show my ID at the drive through and get a new bank card. No big deal especially since I have 3 small toddlers. It was great. As of today apparently I can no longer do that. 🤦‍♀️ I'm so beyond irritated and just over trying to use this bank. Words of advice.👏👏👏 I WOULD NOT RECOMMEND THIS BANK TO EVEN AN ASTRANGED FAMILY MEMBER 🤦‍♀️👏👏👏

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  Response from the owner

  Thanks for letting us know about your experience. It sounds like it was less than satisfactory. Please contact us directly at (817) 558-2700 to discuss all of your concerns.

• M

  Michael van cleave

  1.0

  This bank does not respect veterans. If you are in the military or a veteran as I am, or even just know a veteran. I would suggest banking elsewhere.

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