Pioneer Appalachia Federal Credit Union Maccorkle Ave, South Charleston, West Virginia

Pioneer Appalachia Federal Credit Union Reviews

3.5 stars based on 9 reviews

Featured Comments:

• C

  Carolyn Linkenauger Campbell

  5.0

  I had purchased a new car in 2017 and was wanting to refinance it. Everybody kept telling me to go to West Virginia Pioneer Federal Credit Union, open a savings account and then I could talk to them about refinancing my car. The day that I walked in that bank and opened a savings account everything changed for the better. I ended up that day transferring all my banking from City National to West Virginia Pioneer Federal Credit Union and that was the best decision that I have ever made. They have helped me in so many ways. I can actually say that this is the first time II have ever felt comfortable with a bank. Knowing whatever problem I may encounter (believe me, I have had a few), they will and have gone above and beyond to help me in every way.

• R

  Robert Landers

  1.0

  I was at the machine in sissonville wva on the high school parking lot . And I used the machine. I put the card in and it took itand then it said to insert card . So I pushed cancel I waited and the michine said temporary out of order . So I called the # I found on the web . And the man said I had to call my bank . Me and my sister take care of our elderly mother and I told him that and I need to get gro. He said nothing he

• A

  Angela Frederick

  1.0

  This bank is very discourteous to their customers. I have banked there for years and had just recently paid off the balance on a credit card with them. Afterwards, I charged about $50 on the card and had forgotten that I used it again. They called me to ask if it was an oversight and offered to take money from my account to make my payment, along with a $30 late fee. I agreed, even though I have never been late on this credit card payment before. I received a new statement a couple of days after her call, showing I was late, yet there was no late charge billed. So I decided to go in and show them the new statement, reflecting no late charge, even though I was already late at that point, and ask them to waive the fee she had already taken out. They informed me I had been charged a $25 late charge (the lady that called said it would be $30) after that statement came out, and adamantly refused to waive it.

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