Pioneer Title Agency E Wilcox Dr, Sierra Vista, Arizona

Pioneer Title Agency Reviews

4.6 stars based on 11 reviews

Featured Comments:

• E

  Emma Burney

  5.0

  Jennifer Benton is our favorite escrow officer of all time! If she ever decides to relocate, we pray she will come to San Antonio, TX. To say she sets the bar is an understatement. Her work performance is unmatched. She is an expert in our field. I imagined that she had the support of a large team based on her responsiveness. What a surprise when I learned that she operates this particular office in Sierra Vista as a one (super) woman operation. We wish we could duplicate her dedication and professionalism. We have nothing but admiration and gratitude that she has chosen real estate as her career.

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  Michael

  1.0

  From beginning to end, horrible experience. Was pressured to use this company from the buyer's agent. Fran and Judy were absolutely not professional. We asked Judy for a preliminary ALTA, it was horribly wrong, and when we called her to discuss, she stated "I only put the numbers in, you will need to speak with Fran". I finally called Fran the next day and she did take care of the errors in the sheets. Unfortunately, our buyers did not get approved for their loan after 60 days of waiting, and I wrote Fran that I would be disputing the return of their earnest monies, since we left 3 days prior to closing and nothing had been mentioned. We even extended the closing for a week and at 5 pm the day before the extended closing the lender denied their loan. I was trying to explain to her that with the added expenses of moving and the simple fact that the Closing Disclosure needed to go out 3 days before closing, which is law, we were entitled to their earnest money. She just kept repeating, "yeah, yeah" as I was speaking. She made the situation even more unpleasant for us. I would recommend you chose your title companies carefully; I did not feel that they were professional or extremely responsive to our needs. Guess since they had a prior relationship with the Buyer's agent, that is where their loyalties were. With the competition that is out there for title agencies, I will make sure that I will never use Pioneer again!

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  Response from the owner

  Hi Michael, Our job as a neutral third party is to look at all of the information provided and agreed on by all parties to the transaction. It is our goal to do our very best to assist customers as issues arise on their files, which may be out of our control. At different steps in the transaction, there is new information provided by all sides that we update and feel we were able to do that quickly with your transaction. We have distributed the earnest money as laid out in the contract. If you have any further concerns, please reach out to our help team at [email protected]. Respectfully, Pioneer Title Agency Customer Support

• J

  John Collins

  5.0

  Jennifer Benton is an absolute rock star, this gal is definitely dedicated to customer excellence in every aspect of her job. I reached out to Jennifer at the time we listed our home to find the title agent that I could feel comfortable with knowing that we were two states away. I explained to Jennifer at the time that we were moving from Arizona to Texas, and that we needed her help to take care of our transaction. She was pleasant professional dedicated and always took the time to explain the process for us. Fran is the manager of this location and I want her to know what a great employee she has in Jennifer. Having owned and managed many of Businesses over the years it’s easy to recognize someone who truly cares. I highly recommend Pioneer title agency and the office in Sierra Vista Arizona and you can’t go wrong in hiring Jennifer Benton as your escrow officer. Thank you again Jennifer for all you’ve done for us you really made a difference.

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