Planet Home Lending, LLC Riverside Dr, Irving, Texas

Planet Home Lending, LLC Reviews

4.3 stars based on 46 reviews

Featured Comments:

• D

  David Esteras

  5.0

  I want to thank Jessie Durban recruiter at Planet home lending, she was excellent fast and responsive even helped me get my 2nd interview after I kinda messed up on the 1st. I am getting hired by planet thanks to her..

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  Response from the owner

  Thanks for sharing that positive feedback and welcome to Planet!

• J

  J C

  1.0

  Worst Mortgage Company, our house was hit by a natural disaster . The insurance send the check to fix our house and Planet home Lending kept the check for 2 weeks after it was cashed . They clearly kept the money to profit from it by using it in their investments. While my family was stranded in a temporary housing , they didn’t care about our house , and they also wanted their mortgage payment every month even though we were not in the house . No help what so ever was offer to us . As a veteran is sad to see no help in hard times . After 5 years with them never missed a payment is time to refinance and move. Stay away from this corporations that only wants to profit at any cost not caring about families .

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  Response from the owner

  Thank you for taking the time to share your experience. We would welcome the chance to speak with you about the situation. Would you please email your contact information to [email protected], so we can escalate this to a supervisor?

• S

  Sharon Sigler

  1.0

  Worst experience ever. I have faxed over documents showing I have homestead exemption and senior freeze. They are raising my escrow saying they dont have that. Everytime I call the tax department after going through the worst auto attendant ever a guy with heavy accent that I cant year because volume drops puts me on hold and call drops. two weeks later now they are showing I am tax exempt which I am not and mailed a substantial check to me. I just want it fixed. Called 3 times today one transfer got recording saying call cant be connected. 2nd time sent me to dead air space. 3rd time line volume was so low I could not hear asked agent to call me back so we could have a good line. He said ok but big surprised no call back. This is the worst company I have ever had to deal with. Just want the correct payment amount showing I have homestead exemption.

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  Response from the owner

  Planet Home Lending strives to provide excellent customer service and we're sorry to hear we were unable to do so for you. We will share your experience with leadership so that we can improve our servicing process for future customers.

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