PNC Bank E Osborn Rd, Scottsdale, Arizona

PNC Bank Reviews

3.1 stars based on 21 reviews

Featured Comments:

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  Nisha Kelly

  5.0

  So happy PNC banks are finally here in AZ. I’m from the East coast so moving here without the bank you already had was a struggle. It feels good again to withdraw money without getting charge an arm & a leg lol 😂

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  Lisa Marie P.

  1.0

  I have never been treated by a business the way I was treated by the branch manager of this PNC Bank location, Joanna. I recently opened an account with PNC at a branch in CA for my mother’s trust. Basically she (Joanna) told me that my Driver’s License and Credit Union Visa/debit card were not enough to verify my identity. (I mean, I know my Driver’s License picture is bad but I you can definitely tell that it’s me!) My signature card was apparently not on file. I asked her to call the branch I opened my account at to find out what was going on with that. She flatly refused. She said she would not go forward with my transaction. When I tried telling her I was on the phone with the Vista branch trying to get things sorted out she told me she STILL would not do anything for me because she could not verify my identity — and then told me to LEAVE! I’ve NEVER been asked to leave ANY business. She NEVER offered to try to see what she could do to HELP me, she never asked me for other things that could verify my identity which I could have easily provided like my Social Security number, other bank debit or credit cards, security questions or anything else. She never offered to call my home branch. We just sold our home in CA and I am a customer with a larger sum of money in this account and this is how I was treated by this person, I was told to leave in an incredibly stern manner as if I were a criminal. This woman actually brought me to tears, I was so embarrassed and in a complete state of shock at what just transpired. I do have to note that the receptionist was so kind to me and offered me a bottle of water when she saw how upset I was. She was the only pleasant part of the experience. Bank somewhere where they treat you like they actually value you and your patronage and are willing to go the extra mile to help you out. Do NOT expect to find that here. P.S. I do recommend the PNC Bank in Vista, CA. Some extremely friendly, helpful and competent folks there like Theresa and Jerome that are a total pleasure to work with.

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  Sam Nawas

  1.0

  This bank is complete trash. If I could give this bank a zero out of five stars I would. Horrible customer service. It was fine when it was BBVA but when PNC took over they brought unethical practices with them. They charged me $7 monthly service fee because my account had less than $500 with no warning. When I tried to get it waived the representative agreed to waive it but the system did not allow him to. So I spoke to a manager who was completely useless and refused to refund the fee. I closed my accounts. Don't do business with this bank. They have very shady business policies. My only regret is I wish I would have closed my account sooner.

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