PNC Bank First St, Livermore, California

PNC Bank Reviews

3.7 stars based on 5 reviews

Featured Comments:

• A

  Aravinth Subramanian

  4.0

  Great staff but very outdated systems. In this time and age (considering COVID as well), they still don't have online application for their credit cards. Give your staff the right tools/systems to provide a good customer experience.

• D

  Da Birdman

  1.0

  It has been my experience when I dealt with BBVA that customer support was abysmal! Most always you had to stay on hold for an extended period and then the answering agent was difficult to understand because English was definitely not their first language. I have to say that agents were friendly and helpful but the communication was difficult to say the least. Dealing with a local branch was not much better. There was usually ONE person in the branch that had the knowledge and others seemed like they were in training mode....constantly having to ask how to do this or that. You could never get seemingly simple things done quickly. That is why I closed EVERY account and would not recommend this bank. PNC has now acquired BBVA and all their accounts, so you can only imagine the confusion issues now. Good luck to all you PNC customers.

• M

  Mayra Alejandra

  1.0

  I have been with this bank since 2013 and I use to love this place. It was always so friendly and family oriented. They knew us on a first name bases and always asked about our kids. However the last few months or so they have been really changed things. They have really been rude. I can understand staff changing and the bank becoming more busy but there is a difference between being “professional” and being rude. My husband and I are at the point where we want to change banks. They are always have a hold on our check but only when we visit the Livermore location m. No other location does this, but we live in Livermore and shouldn’t have to travel to a different city/town to do things with out bank.

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