Popular Bank 5th Ave, Brooklyn, New York

Popular Bank Reviews

2.0 stars based on 11 reviews

Featured Comments:

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  tahira faune -alford

  5.0

  Since the first time I walked into this bank, it has been the best bank I have seen in New York. At Christmas they had the neighborhood kids in to sing Posada. They have toy drives for survivors of domestic violence. The bank manager is kind to my little boy. We had banked at Chase prior, and this Banco Popular is such an improvement.

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  Arelis J

  1.0

  Miss the kind service in PR Banco Popular. It is not the same here, or maybe it is this particular branch. Visited this location this morning, with my elderly parents, we were their first customers of the day, waited in the cold outside for them to unlock their doors - only to be tended second. They decided to assist someone who came in after us. This was my first time at this location, I am disappointed. My parents have been coming to this location regularly because it is the more convenient location to get to for them, and because they do have one worker there who speaks their language. But this morning, that person was not there. I find this location not elderly friendly - especially when they struggle with a language barrier. It is daunting for elderly who do not speak English to come in for their banking needs. I understand it is no one's fault, which is why I was there to assist with translating for both, my parents and for YOUR representatives. Trying to make our lives easier. But we were rushed by the representative, because they had another client who has an “appointment “ with her. First of all, we came in first but tended second, you took long to service us because your machines are running slow and your many phone calls took forever to finish up the transaction - none of those we had control over as customers. Your representative up and decided time was up. We had legitimate questions regarding policies about the account we were discussing, but rushing us to make a decision knowing I have to translate back and forth? You have no patience and do not understand your costumers needs. It was such a stressful morning. A customer should not be treated like they are unwelcomed and made to feel like we have caused YOU inconveniences - are workers there to hang out or work/service customers? And let other customers skip the queue? Who does that? As a bank that I have used over 15 years in PR, this is very uncharacteristic of Banco Popular customer service/professional mannerisms. It is also not a well organized place here (there are no way for you to know where to queue up, or who to go to for help) they rely on their security guard to identify where the customer should be queueing up at; machines were running slow; which also contributed to the longest bank visit of my life. Everyone there looked like they did not want to be there, the rely on ONE employee to run the whole bank! A cheque printer got jammed and they had to call the ONLY rep that was assisting customers to fix said jammed cheque printer - it is ridiculous! My advise is hire more competent workers who are willing to work and know professional etiquette, and respect customers regardless of race, gender, social standing. My recommendation for customers: try other locations or another bank - I know I will not be using their services soon.

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  Response from the owner

  Hi Arelis, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.

• W

  Willy Ulloa

  1.0

  The worst bank ATMs never work if I could give it 0 star that would give it

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