Porsche Charlottesville Richmond Rd, Charlottesville, Virginia

Porsche Charlottesville Reviews

4.4 stars based on 45 reviews

Featured Comments:

• J

  John Leopold

  5.0

  I had Flow Porsche service recommended to me as an alternative to the dealer here in Richmond. Night and day difference. Had a couple of complicated service issues to deal with and they accomplished it all, even succeeding in leveraging my warranty for the problems. And they were extremely persistent in pushing to complete the work successfully. They tested it, they made smart choices to make sure I'd be pleased. My service advisor Megan made sure to contact me every day or two to keep me informed and did not make me chase them down. They even saved me the drive to Charlottesville when it was done. I will take all my business to them in the future.

• X

  X X

  1.0

  Sales guys here acted like they could not be bothered. Arrogant, pompous and not at all helpful or customer service oriented. I recommend Euroclassics or Silver Spring where sales associates are friendly, helpful and wanting business. This dealership has a terrible attitude and I will never return.

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  Response from the owner

  I would like to apologize for your experience. If you are willing, I'd appreciate the opportunity to speak with you regarding this matter. We strive for excellence in customer service and your experience needs to be addressed. Please call me at (434) 296-4147 at your earliest convenience. I look forward to speaking with you. Best, Shawn Ayers General Manager

• K

  Kanika C

  1.0

  So 7 months ago I gave them a 5 star review. Alot can change. I hadan appointment for 8 am.l on a Saturday. Was their timely. As I write this it's 10:30. Because they only have one VW person who works on Saturdays. Sounds like a staffing issue that maybe you need to handle. Then I was asked if I wanted just an oil change or the full service. I asked the lady can you tell me the difference? Sure Mrs.Coleman. So I wait and wait and wait. I finally get up to ask someone what is is going on? Oh sorry she had to run to another dealership. So she could not tell me this before she left? Oh we didn't know you were waiting for an answer. Okay. Well when is my car going to be ready? Oh he's working on it now. So for Two hours what was he doing? Blank stare! Then you come out and say I need new tires. Yes we figured that. Oh I don't have them in stock. Oh you really thought you were going to get more of my money!?! Sir you must joking. Then you say my wipers need to be replaced. My husband did that two months ago. Then you say that we can skip the washing of your car to speed it up¿ You had my car for almost 3 hours and you want to skip a 25 minute job! And I keep seeing other VW owners getting their car and they came after me. I will push my car back to NOVA where my husband bought it before I bring it here..

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  Response from the owner

  Hi Kanika Coleman, We appreciate your honest feedback, as we are always looking for ways to improve. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We'd like the opportunity to discuss this with you. Please reach out to us at (434) 296-4147 at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you, Daniel Frantz Service Manager Flow Porsche Charlottesville (434) 296-4147

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