Preferred Credit Union N Lafayette St, Greenville, Michigan

Preferred Credit Union Reviews

4.0 stars based on 27 reviews

Featured Comments:

• M

  Makenzi Johnson

  5.0

  Had a great experience using the shared branching feature. We had an oddball situation and our teller did a wonderful job to ensure we found a solution in a quick manner.

• S

  Shirley Badger

  2.0

  Was a member there, left because they were biased and many of the tellers were rudebut there were a couple who werehelpful and cordial. The manager back 29 years ago was condescending and offeredno help. Got the feeling we weren't welcome to bank there, so we went to the State Emloyees Credit Union which was more helpfu and cordial,freindly.

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  Response from the owner

  Hello Shirley, Thank you for taking the time to write a review. I would love the opportunity to learn more about your experience with Preferred. I am not sure if you are referring to staff from years ago or our current staff. Please give me at call at 616-588-6812 if you have time to chat. Sincerely, Chris P.

• C

  Cheyenne Kelly

  1.0

  This loan office is a joke. Every-time we needed something it was a 2 trip situation because you are always messing something up. You asked noisy questions that had nothing to do with the loan(yes I know there are security questions. These weren’t those). We live in another state now and you’re STILL screwing things up. Thanks for not signing off the title or notarizing a letter when you mailed it to us when it was paid off. Closing our accounts.

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  Response from the owner

  We are sorry to hear about your experience Cheyenne. In talking with the branch it appears we did miss a step in the process. The lien release process can vary from state to state, staff happened to follow the Michigan process which does not require a release to be notarized like your state. We sincerely apologize for any inconvenience this oversite caused. When we are trying to resolve a situation, staff ask clarification questions so we know whether things need to be expedited to make the situation right. I am not sure if that is what came across as nosy or not, but would love to talk to you more about the situation. If you have time and would like to talk more about your experience to help us learn what we could do better in the future, please call me directly at 616-588-6812. Thanks, Chris

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