Premier Bank E High St, Hicksville, Ohio

Premier Bank Reviews

2.2 stars based on 5 reviews

Featured Comments:

• G

  Gary Thatcher II

  5.0

  on several occasions now I have had some one try to use my debit card without me knowing about it and every time First Federal Bank caught it and stopped payment each time called me to verify if it was me or not and never did I have to worry about paying for it. this service is amazing to me and I love being a First Federal Bank member. the people are super nice and pleasant to deal with every time.

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  Response from the owner

  Hi Gary, Thank you for leaving us a 5-star review! We are thrilled to hear that our team was able to help you through uncertainty while delivering excellent customer service. Your kind marks will be shared with our teams.

• K

  Kelly T

  1.0

  First time at this branch and theTeller was very rude to me, not friendly at all!

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  Response from the owner

  Hi Kelly, we’re sorry your experience didn’t match your expectations. We want every customer to have a positive experience. We will ask a manager to call you to discuss and hopefully resolve this issue for you.

• Z

  Zombie Queen

  1.0

  If I could give zero stars I would. This bank is the WORST! I had a small debt to this bank because I was unemployed and they refused to put a hold on my account until I got a new job and there was something that kept taking money out of my account and I couldn't figure out what and the bank refused to tell me so I could stop it. I paid the debt off last month and closed my account only to get a letter in the mail today saying that I still owed them the amount I paid off and that they were going to send me to collections. Now I have to find a lawyer because I REFUSE to pay that debt twice. If you bank with this bank I suggest you leave and find a new bank before they screw you too.

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  Response from the owner

  We care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Melissa Shull, Branch Manager of our Hicksville Office would like the opportunity to investigate your feedback further. Could you please contact her at [email protected] or call her at 419-518-2813. She’ll gladly work with you to resolve any issues as quickly as possible.

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