Premier Bank W Federal St, Youngstown, Ohio

Premier Bank Reviews

2.4 stars based on 10 reviews

Featured Comments:

• K

  Ken

  5.0

  This main branch of Home Savings Bank has been her for many decades and the clock tower has been a fixture of the downtown Youngstown skyline know for generations.

• D

  Dawn

  1.0

  I've belonged to this bank since it was Home Savings, before the Merger and was always satisfied. Since Premier bought out Home Savings it's been terrible. Fees for every little thing, including statements which is ridiculous. The online banking system is literally a joke and if you call any of the branches for help, all you get is an attitude... And if they don't know you like the back of their hands, they refuse to assist you. I'm looking for a new bank. I can't wait to find a financial institution that's actually useful and close my Premier account!

  ---

  Response from the owner

  Hi Dawn, we care about our customers and look forward to a continued positive banking relationship. I shared your concerns with our management team. Mindy Wiesensee, Branch Manager of our Youngstown Main Office would like the opportunity to investigate your feedback further. Could you please contact her at [email protected] or call her at 330-742-9800? She’ll gladly work with you to resolve any issues as quickly as possible.

• s

  sajana maharjan

  1.0

  WORST BANK EVER!!! Would have given this bank no star and even negative star, if at all possible. I had my auto loan through home savings previously but since my auto loan was transferred to this bank I have had problem since then. I have not received any statements in regards to my payment; the last statement I received was from home savings. Earlier when I was residing in Youngstown Ohio, they asked me to come to the office and that they would provide the statement (that was in 06/2021) and I even gave them my new address as I was moving out of State. I have not received any statements or communication from them whatsoever (not in my mail or email). Recently while checking my bank account I found out that the car payments were no longer being deducted from my account. I called them to check if my car loan had been paid off but I was told my car payment had been canceled and I was under 15 day grace period. I had not received any communication or notification from this bank. Had I not called to check with this bank, I would have never known that my payment had been canceled. Were they planning on charging me extra or late payment fees? I wonder if this bank even know the consumer’s basic rights and the right to be informed? I would never do business with this bank again.

  ---

  Response from the owner

  Your feedback is important to us, Sajana. We pride ourselves in providing excellent customer service and we apologize that your experience did not reflect that. We will ask a manager to call you directly to discuss and hopefully resolve this issue for you.

More reviews (7)