Primary Residential Mortgage, Inc. - The McKnight Team Torrey Chase Blvd, Houston, Texas

Primary Residential Mortgage, Inc. - The McKnight Team Reviews

4.6 stars based on 9 reviews

Featured Comments:

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  Earl Adams

  5.0

  Outstanding personal service!!! Thanks to the entire staff. Austin, Matt, and Cheryl, you guys are awesome!! Made me feel very important during the whole process!! I had a bad experiece with previous Mortgage company, and this was not the case with Primary Residential Mortgage. From the very first day that the McKnight team contacted me and throughout the entire process, I was treated with care, and respect. The communication process was outstanding!! They made me feel that everything would go smoothly throughout the entire process, and it did.... I've referred a friend to them and assured him that he would get outstanding service from them.

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  Response from the owner

  Earl, thank you so much for the kind words. You were a absolute pleasure to work with. We love working with clients just like yourself. Thank you!

• A

  Amanda Chacon

  3.0

  7 months to close. Always had to inquire of status as it would be weeks/ days before a update would come back. All is done over email until signing day. Then if u can not travel 2 hrs to sign closing paperwork then you have to pay the fee of a traveling notary. The process and communication is not pleasant.

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  Response from the owner

  Hi Amanda, I apologize we did not meet or exceed your expectations. I will definitely be taking this feedback and using it for training and improvement of my team. I do want to shed some light though on the timeline as for a standard purchase loan 7 months would be absurd but with a FHA or VA construction loan it's not unheard of but still longer than we would like so I reviewed your file. Looks like it took about 3.5 months to get builder registered, get pricing, plans, documentation back for us to be able to order the appraisal. Unfortunately the appraiser was a big time delay with your file. Initial the appraisal took almost 30 days, but when we went back to him to make corrections/updates he took well over 45 days to make these corrections(which is absurd). I believe the Appraisal Management Company(AMC) had to actually threaten to report him to HUD to even get him to update the appraisal properly. I know this does not help at this point, but apologize for us not communicating these items well and as stated previously will take this feedback back to my team to improve the experience going forward. Please let us know if we can be of any assistance throughout the build of your home and beyond. We would be more than happy to help with anything we can. Thank you!

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  Mayra Rodriguez

  5.0

  Austin has been so awesome to work with, he helped us build our dream home. We always thought building a custom home was going to be impossible but thankfully he made it happen! We are so happy with everything they did for us, and i keep referring everyone to them.

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  Response from the owner

  Thank you Mayra!! It was a pleasure working with yall. I hope yall are enjoying your home!

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