Prime Financial Credit Union S Packard Ave, Cudahy, Wisconsin

Prime Financial Credit Union Reviews

3.9 stars based on 11 reviews

Featured Comments:

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  Margaret Lambrecht

  5.0

  I do all of my banking at Prime Financial Credit Union Online. My review is not to correct, but to thank all the excellent people that have created a wonderful site to do all of my banking needs. It is always safe and secure and I feel perfectly comfortable having my retirement Social Security paycheck automatically sent to Prime Financial. Thank you for taking good care of my needs at all times. Marge Lambrecht

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  Response from the owner

  Thank you for the kind review, Margaret! We look forward to serving you for years to come!

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  Nick Smith

  1.0

  THE ABSOLUTE WORSE PLACE TO BANK!! Consistent fraud on my debit card constantly I’ve replaced at least five different cards and once again I’m dealing with fraud issues. Consistently getting unknown fees that the staff cannot explain. They are not upfront when you’re opening your account with the fees and other charges, I definitely wouldn’t recommend this Credit Union!!!

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  Response from the owner

  Hi Nick, I’m sorry to hear about the issues you’ve been experiencing. We do everything possible to prevent and address fraud, but cybercriminals are always finding new ways to capture cardholder information. Regarding fees, you should have received a document listing our fees and when they are incurred. If you didn’t, please email [email protected] and we can get that to you. Most members are able to avoid fees by ensuring they’re in the best account for their needs (like no monthly fees, no ATM fees, etc.) and by using online banking to manage their balances and avoid overdrafting. I hope we can resolve these issues for you and provide you with the 5-star service you deserve.

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  Dusty Hartl

  5.0

  I have had absolutely wonderful experiences with Prime Financial. Most recently, I decided to purchase a car. As a first time car buyer I had no idea what I was doing. Thanks to Will Smith, I was able to get the car I wanted and, even better than that, I was able to afford it! Will spent an endless amount of time on the phone with me, answering all my questions and even catching mistakes the dealer made in calculating the taxes and fees. Prime has an asset on their hands and thanks to Will, I will be a member for a long time to come. Thanks Will!

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  Response from the owner

  Hi Dusty, thank you for your review, and congrats on purchasing your first car - that's a big milestone, and we're grateful to have been a part of it! Will is an auto loan all-star (no doubt!), and we'll be sure to share your great review with him. We look forward to serving you in the years to come!

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