Prosperity Bank Belt Line Rd, Addison, Texas

Prosperity Bank Reviews

3.2 stars based on 14 reviews

Featured Comments:

• R

  Ron Whitehead

  5.0

  I have been banking here for over 20 years and the employees are always super courteous and efficient. It is really easy to get in and out of and their online banking serves most of my needs really well. The new ATM is super!

• D

  David Lacy

  1.0

  I have been a customer since Community Credit Union. Customer service was, for many years, the reason I stuck around. Since the change from Legacy to Prosperity, the customer experience has taken a nose-dive. In an age and a city where one could throw a rock and bounce it off about 6 different banks, I cannot believe the unwillingness of Prosperity to keep a customer. I had an overdraft issue, which happens from time to time. Not only were they hard stuck in that they weren't going to help me out, Prosperity also charges an EXTRA $20 just as a middle-finger (I guess?) for having been overdrafted (for which, of course, they also charge you). This is ridiculous considering that, if you have a relationship with ANY other bank (in my experience), they are very easy to work with and forgive any one-off "oopsies" on the customers' end. They believe in the value of their services enough to not have to take from their customers when they make a mistake. I went from talking to the local bank to the customer service center and neither side seemed willing to help me out (a whole lot of "well unfortunately sir..."). Finally, being the stubborn person that I am, I got them to forgive the overdraft after a couple of hours of back and forth, but not without telling me that they put a note in the system that they would never forgive a fee for me again unless it was a bank error. Hey Prosperity, I promise you won't ever have to worry about that again.

• M

  Mathias Olivas

  1.0

  Prosperity is just a terrible bank. They charge overdraft fees for pending transactions even though the money is in your account. Ridiculous. Please stay away from any product from this bank.

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  Response from the owner

  Hi Mathias, Thank you for letting us know about your experience. We apologize and ask that you contact us at 1-800-531-1401 so that we can assist you.

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