Prosperity Bank - Drive Thru Only W Burleson St, Wharton, Texas

Prosperity Bank - Drive Thru Only Reviews

1.6 stars based on 6 reviews

Featured Comments:

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  grace alexander

  2.0

  I've been looking for a new bank because my last bank has terrible customer service. I went in and asked to open a checking and saving account. The banker never greeted me, never said "how are you", no introductions. Just briskly asked for my ID then my social. The attitude of the banker very much seemed like she did not want to be there and I felt unwelcome. After she made copies of my license and ID another customer walked in and the banker that was helping me stopped to take some forms to the other customer who came in. I thought no big deal I can wait but after hearing how the banker was handling the other customer's concerns, I took that as my chance to leave.

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  Response from the owner

  We would like to make things right and earn the opportunity to have your business, Grace. Please contact us at 1-800-531-1401 so we can learn more about your recent experience. Your feedback is appreciated.

• R

  Rhonda Meek

  1.0

  If only the drive thru is open on Saturday, shouldn’t you have more than two tellers? Waiting 20 to 30 minutes in little Wharton Tx is just a bit much.

• R

  Robert Bock

  1.0

  I bank here, been cashing same company check for months. I was told when I turned two checks in to cash that they were forged possibly. Very rude, had to have my boss call to verify. Very unprofessional.

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  Response from the owner

  Hi Robert, Thank you for sharing your feedback and we apologize for your negative experience. We are committed to providing exceptional service to our customers and hope you give us another opportunity to do so. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you.

More reviews (3)