Pueblo Government Agencies Federal Credit Union N Greenwood St, Pueblo, Colorado

Pueblo Government Agencies Federal Credit Union Reviews

4.0 stars based on 12 reviews

Featured Comments:

• N

  Nicole

  5.0

  Jennifer Nieman (I hope I am spelling that correctly) just gave me the best customer service I have ever had! I have an account with PGAFCU in Pueblo but I currently reside in another state. My kitty, who is like my child, required emergency hospitalization last night and I have been desperately trying to come up with enough money to pay for his stay so that he won’t have to be put down! Jennifer VOLUNTEERED! to drive a cashiers check for funds in my account at PGAFCU to my bank in Pueblo!! She is going to do this after her work day ends, using her own car and gas. This is after spending half the day on the phone with me and talking to other coworkers to try to come up with a way to get me the immediate funds that I need. She was incredibly patient and kind each time that we spoke and never gave up trying to come up with a solution. I will never forget her genuine act of kindness and I hope that one day she is repaid 100 fold. She will never fully know the difference she made to my sweet boy but she actually probably saved his life. Honestly, what a fantastic human being.

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  Response from the owner

  Thank you Nicole for sharing your heart-warming experience! We're all so happy to know that everything turned out ok for you and your kitty and hope that it continues to get better!

• M

  Mike Lovato

  3.0

  In my honest opinion, I thought credit unions were supposed to be more welcoming and create a family type of environment. There are good people that work here, but it can’t be said for every staff member. Any call to the office is left to ring or until someone feels like picking up the phone. Good luck getting a hold of someone over the weekend, they have office hours posted but never answer the phone. Another issue was the debit card they gave me, it always gave me problems and didn’t work at certain stores. Even after getting the updated chip version I still had this problem. The senior loan manager will take initiative to reach out and address/resolve the problem at hand and I do appreciate that.

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  Response from the owner

  Hi Mike, Thank you for reaching out to us again and for the update. We value your membership and are sorry that you are disappointed with our service. Thank you for your feedback, we’ll strive to do better.

• J

  Jozette Hemphill

  5.0

  Friendly and fast service. They know your name when you walk in. Make you feel important. Best bank I've ever dealt with.

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  Response from the owner

  Thank you Jozette, you are always a pleasure to help! We appreciate you!

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