Qualstar Credit Union - Federal Way Branch S 316th St, Federal Way, Washington

Qualstar Credit Union - Federal Way Branch Reviews

3.5 stars based on 23 reviews

Featured Comments:

• R

  Rayna Meuer

  5.0

  Love the Federal Way branch & Falana that helped us! This morning my son needed to purchase a cashiers check. Falana was very helpful and patient while he was trying to get all the correct information together. In this digital & electronic age going into a brach is not that common for some young adults. She was kind, even asking him about the car he'd purchased that he was getting the cashiers check for. It was fun and he shared how much he loved getting a lollipops when he was a kid and would come to the bank with me. A great experience and appreciated the kindness and patience. Thank you!!!!

• J

  Joel Wood

  1.0

  I've had an account with this company since I was eight. Now I'm 51. Since they acquired Woodstone my original account holder I've had nothing but problems. They are unresponsive, rude, dismissive, and with one exception, unkind. I am on hold again (going on 30 minutes) to try to resolve an issue. I'm leaving as soon as I can get a hold of someone and do so. But if I were you I'd save myself some grief and join a different credit union!

  ---

  Response from the owner

  Hi Joel, thank you for taking the time to share your feedback--we were unable to find record of a call on your account today, so we were unable to speak with the representative who was assisting you. We were also not successful in reaching you via the phone number on your account. We would like the opportunity to discuss the experience you are describing, and will continue trying to reach you--or feel free to call our 800# and ask to speak with our Call Center Manager at your earliest convenience.

• B

  Barbara Lightfoot

  1.0

  Deposited via iPhone on 3/17/2022. It hasn’t posted to my account. Doesn’t even show as pending or holding. Of course no live person to talk to (Sunday) This is the worst customer service!

  ---

  Response from the owner

  Hi Barbara, thanks for sharing your feedback - our Director of Finance called and left you a message to discuss the issue with your mobile check deposit; he will be able to explain what happened with your transaction and why the check was held for review. For future deposits, you can view the status in the history "folder" (upper right corner of the check deposit screen.) Thanks again.

More reviews (20)