RBFCU - Oak Run TX New Braunfels, Texas

RBFCU - Oak Run Reviews

3.5 stars based on 15 reviews

Featured Comments:

• J

  Jessica Hernandez

  5.0

  Always friendly and generally fast service

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  Response from the owner

  Thank you for taking the time to leave us a kind review, Jessica! We're glad your experiences with us have always been great. We appreciate you being a member!

• M

  Marina Lozano

  1.0

  I went through the drive thru on 3/22/22 to w/d and filled out the slip to best of my ability as my dominant wrist & fingers are broken. In the account type area I also indicated “checking” to w/d from, again I will reiterate that I’m using my non-dominant to do so. I sent to slip up and teller 350, doesn’t greet me, doesn’t welcome me but her first remarks are “Hi, you don’t know your account number.” So I explain to her my situation that I’m having a hard time writing because I broke my hand and she then says she’ll “try to look for my account.” She definitely needs to be trained on how to welcome members and take care of them. I am aware that you can search me by my DL and as I mentioned I filled out the form with as much information as she needed to determine what account it’s coming from and how much is being W/D. There was nobody else in the drive-through so I’m not sure why that unnecessary remark was needed when all it takes is a few extra seconds to just search and write my account number herself.

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  Response from the owner

  Hello Marina, we apologize for your recent visit in our drive-thru as this is not the experience we want for our members. We will be sure to inform our team regarding your review so they are aware of your experience. Please contact us at [email protected] should you have any further concerns.

• M

  Mark Koeppen

  1.0

  I would give less than 0 stars if available. This Branch has the most incoherent, untrained, group of Tellers and Teller supervisors of ALL the RBFCUs I deal with regularly. Ever since I started My own company, I've been depositing and cashing checks all many different RBFCU branches and this one is the only one who has ever given me issues. First it started with me signing my name in the pay to order line, was told to leave blank or it could be considered an altered check. Copy that. Then they have refused to add a DBA to one of my existing accts. So I can cash deposit checks made out to my company, so I have to have checks made to me personally. (Some people don't or can't spell my name correctly). Now twice they have said that I needed to write my name on the pay to order line, first time I said no and explained this same branch has instructed me NOT to because it could be considered an altered check. She then "checked with her supervisor and came back and said she was sorry and I was correct. (2 months ago). Today, 3.3.22 went to cash 3 checks, teller told me I needed to write my name on pay to order line, (here we go again) I explained the past experiences, she then comes back and tells me she can't cash said check because it wasn't made out to me, per her stupidvisor. This Branch has the worst trainers and supervisors running the teller section. I will never recommend using this Branch to anyone EVER!!!! Went straight across town costing me time and more gold gas money, and got all 3 checks cashed with no questions asked. Oak Run Branch is the worst RBFCU Branch I've ever done business with. I'm thinking of taking all my business back to Wells Fargo. They don't give me any problems.

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  Response from the owner

  Hello Mark, we understand you have frustrations regarding your recent visits to our branch. We are sorry to hear this and have notified our management team about your review so they may look further into your experiences. Should you have further concerns, please feel free to call us at 210-945-3300 or email us at [email protected].

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