Red Rocks Credit Union Southpark Ln, Littleton, Colorado

Red Rocks Credit Union Reviews

2.7 stars based on 26 reviews

Featured Comments:

• A

  A Bozonier

  5.0

  Kyle and his team provide great customer service with solutions for banking. Thank you very much for all you do!

• M

  Madelynn Eckhart

  1.0

  I heard about this place on the radio and decided to apply for a loan. At first, I heard from them everyday with updates and what my next steps were. I sent all my information in and it's now been over a month. I've called, emailed, reached out to customer support, and he ignored every email, never returned my call and customer support would say they would get in touch with him. Today I tried twice to call him and finally reached him. He asked if he could call me back in 5 minutes and never called me back. Very poor customer service. All I wanted was an update and I couldn't even get that. Unfortunately I will be looking for a different bank to help me out.

• A

  Alyssa Friend

  1.0

  Unfortunately, I have seen Red Rocks go down hill in that past few years after banking with them for over 10. You can tell their operations are in shambles and that there are not the correct steps being taken to correct this. I would not suggest keeping any money here as they will charge you more fees than any other financial institution. This bank went so far as to continue to take money from my account and charge additional fees (in an absurd amount) even after I closed the account. Their operations are absolutely unethical. I have since gone to Navy Federal with no issues. I would suggest looking elsewhere for your banking needs.

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  Response from the owner

  Hi Alyssa, I saw your review on our Town Center Location and Yelp and have responded to those as well. Thank you for taking the time to provide us with feedback. I understand dealing with account fees can be a frustrating situation and I’m sorry you were disappointed with your experience. I’ve taken the time to research this and, l found that our management team reversed some of these fees as a courtesy to you back when you originally called. If you have further questions about your closed account or feel we can do more to help, please reach out to us at [email protected]. Sincerely, Cristina M. Red Rocks Credit Union

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