Red Rocks Credit Union Dorchester St, Highlands Ranch, Colorado

Red Rocks Credit Union Reviews

2.4 stars based on 95 reviews

Featured Comments:

• R

  Russell Hatten

  5.0

  Thanks solely to the alert and caring employees at Red Rocks Credit Union, a would be identity thief failed in his bid to steal tens of thousands of dollars from my home equity line of credit. Although the would be thief somehow was able to obtain my personal information, including my social security number and my Red Rocks Credit Union account number, when he called and identified himself as me and requested that money be wired out of my home equity line of credit, Red Rocks management became suspicious and did not approve the wire transfer. It's that kind of personal service and attention to detail that sets Red Rocks Credit Union apart from other financial institutions.

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  Response from the owner

  Hi Russell, Thank you for taking the time to share your positive experience with our Red Rocks team! We value taking care of our members and your security is a top priority for us. We appreciate your kind note and are happy to serve you! Sincerely, Cristina M. Red Rocks Credit Union

• A

  Alyssa Friend

  1.0

  Unfortunately, I have seen Red Rocks go down hill in that past few years after banking with them for over 10. You can tell their operations are in shambles and that there are not the correct steps being taken to correct this. I would not suggest keeping any money here as they will charge you more fees than any other financial institution. This bank went so far as to continue to take money from my account and charge additional fees (in an absurd amount) even after I closed the account. Their operations are absolutely unethical. I have since gone to Navy Federal with no issues. I would suggest looking elsewhere for your banking needs.

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  Response from the owner

  Hi Alyssa, Thank you for taking the time to provide us with feedback. I understand dealing with account fees can be a frustrating situation and I’m sorry you were disappointed with your experience. I’ve taken the time to research this and, l found that our management team reversed some of these fees as a courtesy to you back when you originally called. If you have further questions about your closed account or feel we can do more to help, please reach out to us at [email protected]. Sincerely, Cristina M. Red Rocks Credit Union

• C

  Christa Plamp

  1.0

  I've been using Red Rocks Credit Union since I was 12 years old, which is 23 years. Never in my life have I had such bad experiences at a financial institution, and I work at one myself, have been in the business for several years. When the bratty blonde behind the counter gives no reasons other than "its always been this way" and " now that our systems are up to date" as the reason your just now seeing $30 (courtesy ) overdraft fees one wounders how little knowledge these people handling your money know. The company doesn't even offer overdraft protection. They did when I started with them, guess they just got ride of it and failed to let their loyal customers know. God knows with the new retirement community their getting plenty of new customers, they don't need their loyal ones. Just know, if you overdraft by $.66 you will not get 24 hours to correct it and they will charge u $30 for it. This back up account will be closed shortly. Shame how far their customer service has fallen. They absolutely deserve the low rating they have by the way the treat their customers in person and handle their customers money so poorly. Do better Red Rocks!

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  Response from the owner

  Hi Christa, Thank you for taking the time to share feedback about your experience with us. We care about your membership and would welcome the opportunity to make things right. Our Branch Supervisor has reached out to you and will attempt to reach out again, as we’d like to go over a few things related to your review. Sincerely, Cristina Martinez, Red Rocks Credit Union

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