Regions Bank Lakeshore Pkwy, Birmingham, Alabama

Regions Bank Reviews

3.7 stars based on 12 reviews

Featured Comments:

• M

  Matthew Conde

  5.0

  I've been visiting this Regions for going on 10 years now. The staff is always super polite and efficient. I'm able to get in and out. I always am noticed when I arrive and greeted. A+

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  Response from the owner

  We love the relationship you have created with us, Matthew! We are sending you our #LifeGreenLove! -Ana

• K

  Katlynn Nguyen

  2.0

  I went in with a few questions since I recently moved states and did not have a local bank in this area. The workers apologized and said they could not help me with my services, so I thanked them and walked out. While I was walking out (this happened twice because I went in two times with different questions), I overheard the workers laughing at my questions and my misuse of wording. It was clearly unprofessional to say something about a customer, whether their member of your bank or not, while at the counter around other customers and especially within the person’s earshot. I thought about switching to Regions bank since BOA is not located in AL however from this experience I will not be coming back…

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  Response from the owner

  Hello, Katlynn. Your review and feedback are very important to us! We are so sorry for the negative treatment and service you received during your visit. Our team will be more than glad to serve you and attend to your questions, feel free to email us at [email protected] to share more. We’ll make sure to engage and reply as soon as we can. - Hector

• A

  Akilih H

  5.0

  I just had the BEST customer service experience in the drive-up line with Ms. Cynthia. She truly made my banking experience personal and she was very helpful. Regions Bank, you have a valuable employee in Cynthia! A plus!!

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  Response from the owner

  We agree completely with you! Cynthia is truly an asset and awesome! Thanks for sharing with us! -Trish

More reviews (9)