Regions Bank Prince Ave, Athens, Georgia

Regions Bank Reviews

2.3 stars based on 12 reviews

Featured Comments:

• S

  Sam Earley

  5.0

  Todd was fantastic!! Strongly recommend.

• E

  Elliott Lewis

  1.0

  Employee #1 sent the homeowners insurance payment to the wrong company two years in a row which snowballed into a plethora of other issues. "Award winning" employee #2 completely ghosted me when I tried refinancing so I went to the Washington office and had an even worse experience. When it was all said and done it took about 10 months to buy the property. Regions didn't send the seller any closing documents or even file the correct paperwork with the VA so the previous owner was nearly denied for their new house. This company is ate up from top to bottom and if it isn't spelled out word for word in "Banking for Dummies" they cannot handle it. For the love of god and all that is holy, do not bother with this company if you can help it. You would waste less time getting a finance degree and starting your own brokerage.

• K

  Kristen Hulsey

  1.0

  I wouldn' t recommend this location AT ALL. I have never had an issue with regions before this. I made an appointment at 11:30 earlier this week (11/17/21 or so). I arrived at 11:25 and nobody spoke to me at all while I was waiting for my appointment. Someone came in after me and they took her before me. I was waiting there for 30 minutes. They even started locking the doors before I could talk to someone or before someone even spoke to me to ask if I had an appointment. When the lady finally spoke to me, she literally talked to me for 30 seconds and told me she couldn't give me any information or help me, and she would have someone called me. My whole appointment was regarding refinancing a loan, which keep in mind they make all capital on all interest payments made.. literally thousands. They could have spared me 30 mins of waiting if they would have contacted me when I walked in. Instead I felt like I was completely ignored by all staff. What a horrible experience, I will not be back and will most likely be taking my loans out with your competitor.

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  Response from the owner

  Hello, Kristen. Thank you for sharing your review and feedback, it is very important to us! We recognize that your time is valuable and receiving the proper care and service when visiting our branch location is crucial. We are so sorry if you received treatment that was unsatisfactory, we certainly don’t want this to be the customer service you can expect from us. Our team will be glad to forward this experience to the appropriate teams in efforts to improve our banking service for you and our community. Feel free to email us at [email protected] to share more. - Hector

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