Regions Bank Poplar Ave, Memphis, Tennessee

Regions Bank Reviews

2.9 stars based on 16 reviews

Featured Comments:

• k

  kelsey frieze

  5.0

  10/10 recommended. The easiest bank account ever, super accommodating and helped me out when another bank wouldn't and I was in a super big pickle. 100% saved the day for me

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  Response from the owner

  We appreciate this feedback! Here at Regions we enjoy helping our customers in any way we can! We hope to see you again. -Ana

• S

  Steve Turpin

  1.0

  I just left this branch. Why do I even bank with you if your drive through woman employee is going to be rude and snap at me? I didn't do anything to receive that kind of treatment. Way to go out of your way with exceptional customer service 🙄. All this over a simple deposit, PATHETIC and non-acceptable ! 😡😡

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  Response from the owner

  We certainly don't want you to be met with any rude service, Steve. If you send your phone number to [email protected], we'd like to reach out to you. -Tyler

• R

  Rocio Castaneda

  1.0

  It’s really upsetting that I’m writing this negative review. I’ve been coming to this branch for quite some time now it happed to be this Friday April, 8, 2022 around 12:30-1:00pm that I was trying to withdraw money from my account. I came across an employee working at the drive through window that I’ve never seen here before named Kendra. I told her what type of transaction I was making as well as I wrote down the amount I was withdrawing. She left to the back and five minutes later came back with the most unprofessional attitude telling me she couldn’t process the amount I requested and that they had a limit. I told her when did they come up with this rule (keep in mind I’m at the bank) never have I’ve been told this none sense before. She said since “today” with the nastiest face and rude tone. I told her to give my card back and that I was going to go to a different branch. She had the audacity to tell me we’ll fix it on your own and through out my card. When I left I tried calling the branch twice until an employee answered the phone. I asked to speak to a manager, I was placed on hold and got told that they didn’t have a manger in. I asked to get a number where I could file complaint about an unprofessional uneducated “employee” that’s working there, I was told to call the 1-800 number I asked for the entire number and was told “look at the back of your card”. RIDICULOUS!!! I’m sure who ever answered was that same employee! Once I got to the other branch I had no issues totally great experience. I was told by an employee there that they apologized on their behalf for that horrible experience and that I should go there for now on (which I will). At the end I was able to file a complaint and was told they were going to take this case very seriously. I hope they terminate this person. I I hope she realizes to treat people the way she would like to get treated. Please don’t lie on your Resume saying you have great communication skills or that you have great customer service skills and if you do not like your job find a different job. I hope you are able to read this and take everything in consideration.

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  Response from the owner

  Hi, Rocio. If you send your contact information to [email protected], we'll follow up to learn more! We certainly understand this wasn't a positive experience for you. -Tyler

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