Regions Bank Atlanta Hwy, Montgomery, Alabama

Regions Bank Reviews

2.9 stars based on 10 reviews

Featured Comments:

• K

  Krystle Lewis

  5.0

  My absolute favorite branch in Montgomery. Everyone is extremely friendly and knowledgeable about their services and products. They always exceed my expectations in customer service and go above and beyond to assist their customers.

• R

  Randall F

  3.0

  I'm giving this a three-star review because two of the three visits required nearly five hours while the final one — attended by Allia Grant — took but a few minutes to accomplish that which the first two failed. The other reviews that other folks posted regarding the great amounts of time to attend simple matters? They are most likely true. I have dealt with loads of banks in many states, and I have NEVER had to sit and wait two or more hours for a simple procedure regarding a checking account. At this Regions branch, it happened twice in 10 days. It could have happened a third time, and after several minutes of waiting while not even being acknowledged (while reading a book and being the ONLY person in the lobby), I decided I would depart and return another day. Fortunately, Allia Grant was there that morning. As such, I was able to quickly get done what was required. I am grateful for her doing what none other there had done: simply ask me a question. Had I initially dealt with her, I would have given this branch five stars. Had she not been there, I would have given it one and then really ripped.

• B

  Barbara Parker

  1.0

  I would like to give it a zero. The worst customer service! I usually use the ATM but they removed it so I will NEVER go to this bank again!

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  Response from the owner

  Our apologies for any frustration this may have caused. We have forwarded your concerns to the appropriate channel. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

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