Regions Bank E Main St, Mascoutah, Illinois

Regions Bank Reviews

3.4 stars based on 4 reviews

Featured Comments:

• J

  Jordan White

  5.0

  Friendly! I was not a member there and it still felt like I was valued.

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  Response from the owner

  This is awesome to hear, Jordan! Thanks for sharing and have a great holiday!

• M

  Mark Major

  1.0

  How was my son allowed to leave the branch with a blocked debit card that was not resolved? How was a trouble ticket not sent to the fraud department after verifying his phone number so he could be contacted after resolution? Why did it take 3 customer service phone calls and waiting over 3 hours on the phone tree waiting for the fraud department to finally pickup? Why did he not get contacted because his debit card glitched at a gas pump; which is evidently "quite common" as per the fraud expert. Customer service seems poor at best. Day after Christmas. 500 miles from home. Flying with a layover in Charlotte, no access to money that is in the bank. Dismissed from the branch with "oh well, you might have to request a new card." NO!!! Unacceptable!!!

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  Response from the owner

  We're sorry to hear about the account situation, Mark. Our team would like to reach out and review these concerns to have them documented. If we can call you, please email us your phone number to: [email protected]'ll make sure to get in touch. -Ana

• D

  Day Dreaming

  5.0

  Always The Best customer service!! I've been a member for about a decade. Everyone respects me, my needs, and my time. Recently Lamonte has helped me in regards to opening a new account and he has provided the utmost service! Very friendly, kept me in the loop, courteous, etc. I also am a staff member at Trinity and a couple of years ago, Becky visited a few times to teach about different avenues regarding money and how they could sit down and talk with us about saving. I appreciate their help each time!!

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