Regions Bank Paul Huff Pkwy, Cleveland, Tennessee

Regions Bank Reviews

2.7 stars based on 12 reviews

Featured Comments:

• m

  mitch long

  5.0

  Bradley Square branch is awesome. The drive thru lady always gives our dog a treat. Great folks!

• Q

  Quadria Mandler

  1.0

  After a rude encounter with this locations Branch manager Cassie Presley and a customer service representative by the name of Taylor Clayton I will go to another Regions branch from now on. After two visits wasting my gas and them lying about receiving an important fax that they needed I just don’t want to even visit that branch again. I do rate Josh Jones with a 5 star he was very professional and handled our situation with ease! If you need to go to this branch ask for Josh Jones. He’s awesome! The others have stuck up attitudes.

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  Response from the owner

  Hello, Quadria. Your review and experience are very important to us! We’re so sorry for the negative experience you had to go through while trying to get help at this branch location. This certainly isn’t the type of customer service we want you to expect from us. Our team will make sure to have this documented properly and if we can better serve you, please email us at [email protected] to share more. We’ll be happy to engage and reply as soon as we can. - Hector - Hector

• P

  Paulo Augusto Pedroso Nascimento

  1.0

  I'm a foreigner, I don't live in the United States and I don't have an SSN. I went to Regions and they said that I could open an account without the SSN, I opened the account, but until today I can't access my account, to access online I need to have an enrollment id and the bank never gave it to me. This branch just apologizes and doesn't do anything to solve the problem, they said I should apply for an ATIN, but I went to the counter and to open ATIN you need to declare tax here, but I didn't receive income last year in the United States to get ATIN and also declare receipt in my country. How do you open the account without providing all the necessary information? I think this bank is unprepared, they gave me wrong information when opening the account and now I have an account that I can't use, for everything they ask me to go in person, it's 2022 and I can't do anything online, detail that I don't live in the United States. I don't recommend this bank.

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  Response from the owner

  Our apologies for any frustration this may have caused. We definitely hear your concerns and appreciate your feedback. We've made sure to pass it along to the appropriate channels. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

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