Regions Bank Odum Rd, Gardendale, Alabama

Regions Bank Reviews

1.8 stars based on 31 reviews

Featured Comments:

• L

  Lana Compo

  5.0

  Very well taken care of. Ground floor, close to the lobby, courteous check-in. Room was very clean!.

• w

  wade howard

  1.0

  I went through the drive-thru today to cash a check. They gave me back the check with a void stamp on it and told me I could not cash it. I asked why and was told I didn’t have enough funds in my account. I didn’t know why what I had in my account currently had to do with wanting to make a deposit. I asked why it mattered and was met with a “ have a good day”. I then realized the void sticker and the check hadn’t even been processed, incompetent much? So I drive around and walk inside. A lady that I believe was named Berana greets me, and I explain my situation. Her attitude quickly turns negative towards me. She then tells me in an annoyed voice that the only way I can cash it is to have it deposited in my account and it would be available tomorrow. The problem is that I need the money in cash today. There should be no reason They can’t do this as it’s not a large amount of money. Berana then decides to start repeating herself over and over like a child. She tells me I can deposit it and have it tomorrow no less than 4 times and would not explain why this was so difficult for this bank to cash a simple check for an account holder. Anyways, after a few more minutes of this I called my fiancé while he was working to transfer money to my account so that the bank would just give me my money. It shouldn’t have to be this hard. If anybody would’ve just explained why all this was happening it would’ve been much easier, but no, I get sarcasm and nonchalant attitudes. I hope this Gardendale branch will start hiring incompetent people. I’m about ready to jump ship to Wells Fargo after eight years.

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  Response from the owner

  Hello, Wade. Your review and feedback are very important to us! We’ll make sure to have this experience documented properly and forwarded to the appropriate teams. If we can better serve you, please email us at [email protected] to share more. We’ll be happy to engage and reply as soon as we can. - Hector

• S

  Simon Wade

  1.0

  Horrible customer service. We deposited a large check in our account and we were told it was going to be available immediately. So we drive out of town to go make important purchases only to find out that they made a mistake and deposited it incorrectly and it will not be available until tomorrow. So we drove hours out of town for nothing. We called and they put us on hold for a very long time only to come back and tell us there was nothing they could do, they admitted to their mistake and told us just to wait until tomorrow.. The second it becomes available we are taking that money out and going to a bank that actually knows what they are doing.

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  Response from the owner

  Hi, Simon. We certainly understand this caused an inconvenience and would be glad to learn more and review your account if needed. If you send us an email to [email protected], we'll follow up. -Tyler

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