Renasant Bank Long Hollow Pike, Goodlettsville, Tennessee

Renasant Bank Reviews

3.2 stars based on 8 reviews

Featured Comments:

• S

  Susan Cardwell

  5.0

  Great hometown like small bank. The staff is very friendly and helpful. They make banking easy for everyone.

• B

  Brian Duke

  1.0

  Absolutely the worst management I've ever dealt with very incompetent and extremely rude I have been with this bank for many years and I have never dealt with so much ignorance in my life

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  Response from the owner

  Hi Brian. Renasant takes their customer concerns very seriously, and we appreciate your feedback. If you would like to discuss your experience at the Goodlettsville location with someone, please contact us at 877-367-5371. Thank you. - Liz

• R

  Rhys Mills

  1.0

  TLDR: They don't care about ya at all - I was banking with them for over 12 years and was moving out of state thus I had to change banks. I went in to withdraw my money & close the account, however, I couldn't close out my account due to pending charges and was assured that there would be no way I would overdraft after pulling the majority of my funds. Long story short, that wasn't the case and I DID overdraft which then accumulated overdraft fees. I called to see if I could pay the difference of what was charged but get these fees waived since I was promised this wouldn't happen & had never overdraft before. I was told simply no. The only time they would waive fees is if the bank was at fault, yet this wasn't the case? 15 years and not even an attempt to help me after their mistake. Loved Renasant for a long time, but this was the worst way for a long time customer to leave. Ever since they changed locations, I do not recommend at all.

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  Response from the owner

  Hi Rhys. Renasant takes their customer concerns very seriously, and we appreciate your feedback. If you would like to discuss your experience at the Goodlettsville location with someone, please contact us at 877-367-5371. Thank you. - Liz

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