Resource One Credit Union E Hebron Pkwy, Carrollton, Texas

Resource One Credit Union Reviews

3.7 stars based on 35 reviews

Featured Comments:

• S

  Steve Turner

  4.0

  I've been with R1CU for many many years. I would recommend this bank to anyone. The only downside is their lack of ATM's.

  ---

  Response from the owner

  Hello Steve. We can't thank you enough for your kind review of R1CU. We look forward to seeing you again soon!

• J

  Jason Buckholt

  1.0

  The Carrollton branch does not have a phone number posted it took me days to find the number on their website and when I called 10 minutes after opening I was hit with a 36 minute wait time! I live in little elm I can’t just drive to Carrollton anytime I have an issue with my account which I have a lot of with resource one

  ---

  Response from the owner

  Hello Jason. Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations, and we understand your frustrations. We do ask members to contact our call center at 800-375-3674 as they are better equipt to handle calls. We also offer an online chat feature and video banking to help with your needs. Please reach out to us at [email protected], and we can send you information on any of these services. Thank you, and have a great day!

• B

  Brad Werner

  2.0

  For Auto Loans - Resource One charges their own insurance fee of $90+ per month unless you provide the exact documentation from your own insurance company proving they are the payee. I've spent 10-20 hours sharing various documents, working with my insurance agent to try to get exactly what they need, and trying to get them to refund the unnecessary double insurance. Never had this required from any loan or CU. Not worth the time - would go with another lender had I known this was a requirement.

  ---

  Response from the owner

  Hello Brad, thank you for reaching out to us with a review and we understand it can be frustrating if you spent that much time working with insurance for the documents. All auto loans are required to have full coverage insurance, noting Resource One as the lienholder and the borrower as the insurance holder. If coverage is not provided from an external insurance provider with this information, we will add collateral insurance protection to cover the loan collateral, that way if something happens to the vehicle the loan holder is not out the full amount of the loan. This coverage is easily removed from the loan once proof of insurance with the required details is provided. If you need more assistance please reach out and have a great day.

More reviews (32)