Rhode Island Credit Union (Pascoag Branch) N Main St, Pascoag, Rhode Island

Rhode Island Credit Union (Pascoag Branch) Reviews

3.1 stars based on 4 reviews

Featured Comments:

• A

  Anthony C

  4.0

  Easy drive thru..quick and very personable service. To me, they are like the way things were when I was growing up.. neighborly. When I drive up the staff greets my sister and I with a warm welcome. I notice the thoroughness when I make my deposit . When I used to go inside.... whenever I asked about something..like other services. I found these professional s informative and never too busy..

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  Response from the owner

  Thank you so much Anthony for the excellent review. We are thrilled to know that your experience with us is positive!

• R

  Ray Aznavorian

  3.0

  The staff are wonderful people, but the ATM at the Pascoag branch is an absolute dinosaur that should have been replaced during the Clinton administration.

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  Response from the owner

  I apologize Ray for the delayed response. If you would like to speak about the problems you've had with this ATM, please contact Gina DePalo, VP Branch Administration & Marketing at [email protected] or 401.553.2206.

• d

  domenic carchia

  1.0

  This place is filled with the slowest and laziest people I've ever met. Got an auto loan through them and needed additional documents for loan verification. Everything had to be done through the phone because Barbara the loan officer didn't use email for scanned documents the teller told me. After 2 weeks, I got my lease buyout approved and asked where the title was. Barbara told me the bank doesn't receive the title and I should have it. Called Providence and sure enough they had the title and weren't sure why Barbara told me that and immediately sent it to Pascoag. Finally went to pick up the title after they called me it was in. Sat here for 30 minutes bc Carmen the teller said nobody had told them I could pick up the title and she didn't want to open the safe to see if it was there despite the message I received saying it was in the safe... After the 30 minutes, Carmen calls Barbara (from 15 feet away) and confirms the title is in the safe (where else would it be?) and I finally have my car registered with the state almost a month later. 4 tellers sitting there on their phones with zero initiative to just check the safe which takes under a minute. My first and last experience with RICU in Pascoag. The Providence branch is so much faster and more professional. Avoid this place at all costs!

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  Response from the owner

  Hi Domenic - If you would like to discuss your experience with Rhode Island Credit Union, please feel free to contact Gina DePalo, Vice President Branch Administration & Marketing at 401.553.2206. We appreciate your feedback and would like to address any questions or concerns you may have.

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