River Bank & Trust Halcyon Park Dr, Montgomery, Alabama

River Bank & Trust Reviews

3.6 stars based on 5 reviews

Featured Comments:

• S

  Silas Jones

  5.0

  Great place and people, I always feel welcome here

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  Response from the owner

  Hello, Silas! We really appreciate your feedback. Thanks for the five-star review.

• S

  Stephanie Flater

  2.0

  There is no ATM deposit offered

• K

  Kim O

  1.0

  Came in with a deposit. 3 ladies who worked for the bank talking in office would not acknowledge me. They had to see me. I sat in waiting area. They did not come so I walk back to the office window so they could see me again. They saw me. I Went back to waiting area. They kept talking. I Got up again so they could see me. Another banker who was walking by and saw me trying to get their attention comes up and asks if I need help. They see him talking to me and then acknowledged him as if to tell him they were coming to assist me. They never came to help me. I was attempting to make a deposit and to open a new account . They saw me but did not have the courtesy to acknowledge me and not knowing when they might come, I left. I Forget my keys and had to immediately go back in the lobby. One of the ladies is now sitting at her desk , sees me but says nothing. Poor service or selective service. Will take my deposit to another bank.

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  Response from the owner

  Hello Kim! Thank you for sharing your experience with us. Our commitment is to create exceptional experiences for our clients, and in this case, we did not deliver. Please accept our sincere apologies. If you would like to discuss this further, please contact Polly Hardegree, our retail banking manager, at 334-396-6565.

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