Roadrunner Financial W 32nd St, New York, New York

Roadrunner Financial Reviews

3.6 stars based on 21 reviews

Featured Comments:

• A

  ApRiL MtZ

  5.0

  I was approved for a loan for my Mazda within minutes. My last lender dropped me & repoed my car but Roadrunner with the guidance of my car dealership got me back into my car in less than 24 hours. My first payment was super easy & my csr Erika is so sweet and very understanding we had a great conversation while my payment processed. Thanks to Roadrunner I still have my car and with less than perfect credit!!!

• D

  Deborah Cugini

  1.0

  Terrible customer service!! No one ever answers when you call...on hold for over 15 minutes...paid off loan and won't send me a lein release letter. So you have my money but wait 10 days to send letter. Will never do business with this Financial Company again. Don't do business with them. Its nothing but a headache!!!

• R

  Ron Murphy

  1.0

  I financed my Can Am SPYDER with Road Runner financial. I got behind on payments by 71 days due to the illness of my wife and the current economy. Im on a fixed income and receive a check once per month. I am able to become current with my account in 8 days. This company would not accept a payment arrangement 8 days away. They have put out an order for repossession and will not rescind it until payment is posted to the account. 8 days and they would not work with me. They have terrible customer service and DO NOT bend to help their customers. Stay away. Avoid them if at all possible. I have applied for a refinance from another company to get away from Road Runner Financial.

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  Response from the owner

  Dear Mr. Murphy, Thank you for speaking with our agent regarding this complaint and providing valuable feedback. We regret that you had a negative experience with our company. However, as a lender, we have policies in place that guide our actions. Those policies ensure uniform and fair treatment of our customers within regulatory and industry guidelines, while also allowing us to operate within certain risk tolerances. As with all lenders, there is a point at which we lose options for flexibility. We know this can be disappointing and can feel like we don’t care when we actually do. That is why we reach out to our customers by written communication and by telephone at the first sign of a problem, so it can be resolved early on. Our goal is always to provide the highest levels of service in any circumstance and hope to be able to assist to the best of our ability in the future. Know that we sincerely appreciate your business and if we may be of further assistance to you, you can contact us at 833-288-1367 or email us at [email protected]. Best regards, Roadrunner Account Services Customer Service

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